[cisco-voip] quick sanity check on factory reset

[Wellnitz, Erick A.]

They keep on showing the Cisco logo and doing nothing.  Can’t press any buttons it just stops working.

I got the auth failed once.  Now when I try again it says it’s upgrading term06.default then the cisco logo and kaput.

Sending traces off to TAC now.

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
Sent: Monday, September 12, 2011 10:58 AM
To: Wellnitz, Erick A.
Cc: cisco-voip at puck.nether.net; Ed Leatherman
Subject: Re: [cisco-voip] quick sanity check on factory reset

The phones may not be able to upgrade without the bridge software loaded first, but this shouldn't brick them. They should just continue using the old firmware. That has been my experience. Weird.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
                              - LFJ (with apologies to Mr. Popeil)

________________________________
From: "Erick A. Wellnitz" <erick.wellnitz at kattenlaw.com>
To: "Ed Leatherman" <ealeatherman at gmail.com>
Cc: cisco-voip at puck.nether.net
Sent: Monday, September 12, 2011 11:52:47 AM
Subject: Re: [cisco-voip] quick sanity check on factory reset


That’s kind of the line of thought I was having.

The phones have addresses in the scope and were registered at one time.  Trying the factory reset from 8.3(2) to 9.0(3) in order to avoid the ‘bridge’ firmware upgrade.  Not a big deal for the new ones we ordered but we have a handful which are 3+ years old and never taken out of the box.

From: Ed Leatherman [mailto:ealeatherman at gmail.com]
Sent: Monday, September 12, 2011 10:49 AM
To: Wellnitz, Erick A.
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] quick sanity check on factory reset

Which version was the bridge to the newer signature files, I thought it was it 8.3.3? Only thing I can think of offhand is to be careful of that. I had someone do a factory reset on a phone running older firmware and it would not load the default from our live CUCM tftp server (version 9.2.1ish). I had to get it upgraded from a separate TFTP to the bridge version - kinda surprised I thought the factory reset would have wiped everything and caused it to accept any firmware.
On Mon, Sep 12, 2011 at 10:33 AM, Wellnitz, Erick A. <erick.wellnitz at kattenlaw.com<mailto:erick.wellnitz at kattenlaw.com>> wrote:
I’m doing a factory reset on a 7911 which has SCCP firmware 8.3(2) installed.  My CUCM has 9.0(3) as the default.

This should factory reset without issue, correct?

ERICK A. WELLNITZ
Network Engineer
Katten Muchin Rosenman LLP


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