[cisco-voip] CPA (Call Progress Analysis) IOS Feature in 3900/15.1T

[Jason Aarons (AM)]

The Cisco Dialer in UCCE is calling the same numbers all day long over and over again without marking the number as being disconnected since the q931 cause code shows a connected message when getting SIT tones inband.

The telco send a PI=8 (addl info inband)  and plays inband  ”We’re sorry you have reached a number that has been disconnected or is no longer in service. If feel you have reached this number in error please check the number and try your call again. For directory assistance information you may dial 411 or your directory assistance provider”

This causes the Collections Agents to sit idle waiting to be connected to a valid phone call from the outbound dialer.

I found this to be an interesting problem  and suggested Mark Russinovich move to Cisco……http://blogs.technet.com/b/markrussinovich/

Jason Aarons
Consultant
Dimension Data
904-338-3245 mobile

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
Sent: Wednesday, September 14, 2011 4:40 PM
To: Jason Aarons (AM)
Subject: Re: [cisco-voip] CPA (Call Progress Analysis) IOS Feature in 3900/15.1T


you learn something new each day. however, i would argue with the statement: "As the SIT is well known in many countries, callers who do not speak the language of the announcement will still understand that the call has failed."

i listened to all those tones and they all sound the same to me. ;)

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
                              - LFJ (with apologies to Mr. Popeil)

________________________________
From: "Jason Aarons (AM)" <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>>
To: "cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Sent: Wednesday, September 14, 2011 4:25:53 PM
Subject: [cisco-voip] CPA (Call Progress Analysis) IOS Feature in 3900/15.1T


Anyone know anything about CPA Feature in IOS on 3900/15.1T.

I do a;

voice service voip
   cpa

However the 3900/15.1T doesn’t seem to support this feature.  How come?
http://www.cisco.com/en/US/partner/tech/tk652/tk701/technologies_tech_note09186a0080b2ad01.shtml


Customer is using a Dialer to call outbound and needs to recognize special information tones (SITs).
http://en.wikipedia.org/wiki/Special_information_tones


Jason Aarons
Consultant
Dimension Data
904-338-3245 mobile


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