[cisco-voip] 7975 reset problem

[Abebe Amare]

Dears,

I have included the debug message from one of the phones

    15:44:19 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback
    14:00:24 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    14:01:05 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    14:01:05 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback
    14:00:30 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    14:01:01 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    14:01:01 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback
    18:23:29 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    18:24:30 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout
    18:35:57 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    18:35:57 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout:
CTFFile.tlv
    18:35:57 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout
    18:35:57 17: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=KeepaliveTO
    18:37:22 14: Name=SEP00230432DB6D Load= SCCP75.8-4-2S
Last=UCM-closed-TCP
    18:37:22 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout
    18:37:22 14: Name=SEP00230432DB6D Load= SCCP75.8-4-2S
Last=UCM-closed-TCP
    18:38:38 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout
    18:41:22 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    18:42:22 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout
    18:42:47 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    18:42:47 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback
    18:43:53 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout
    18:48:24 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    18:49:20 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    18:49:47 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback
    18:49:51 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout
    18:50:39 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout
    18:52:16 7: Name=SEP00230432DB6D Load= SCCP75.8-4-2S TFTP Timeout
    19:01:44 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    19:02:21 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    19:02:21 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback
    20:51:25 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    20:51:57 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    20:51:57 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback
    13:19:45 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    13:20:16 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    13:20:16 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback
    15:35:48 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    15:36:18 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    15:36:18 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback
    19:40:18 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    19:40:48 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    19:40:48 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback
    11:07:04 23: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Reset-Restart
    19:20:44 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    19:21:15 18: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Failback
    10:18:31 23: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Reset-Restart
    14:00:32 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout
    14:00:36 23: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=Reset-Restart
    15:51:29 10: Name=SEP00230432DB6D Load= SCCP75.8-4-2S Last=TCP-timeout

regards,

Abebe

---------- Forwarded message ----------
From: Abebe Amare <abucho at gmail.com>
Date: Fri, Sep 16, 2011 at 4:02 PM
Subject: 7975 reset problem
To: cisco voip <cisco-voip at puck.nether.net>


Dears,

I have few 7975 IP Phones which reset by themselves randomly. They reside in
an office which has a wireless connection to the Call Manager location. All
other phones (7911, 7941 and 7962) in the same office don't exhibit the same
problem. Could this be a firmware issue?

CM version      :   6.1.3.1000-16
Device firmware:  SCCP75.8-4-2S

best regards,

Abebe Amare
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