[cisco-voip] Cisco 7962 Hookswitch

[Nate VanMaren]

The optical hook switches in my experience just fail, whereas the old 7960 hookswitches would be intermittent.  Your experience seems to be congruent with mine.

I have never tried to repair an optical hook switch.  We would just RMA the phone; but we need to do something different now.  Anyone know any good service options for the Cisco phones?

-Nate

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Thursday, September 15, 2011 7:08 PM
To: Matthew Ballard
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco 7962 Hookswitch

Please, for the love of all that is holy, don't tell me the 7942s have hookswitch problems. We have so many hookswitch issues with the 7940s we can't keep up.

Sent from my iPhone

On Sep 15, 2011, at 8:34 PM, "Matthew Ballard" <mballard at otis.edu<mailto:mballard at otis.edu>> wrote:
I found threads talking about earlier models, and that the 7962 switched to a optical hookswitch, but nothing about fixing one.

I have a couple of 7962s where the hookswitch has stopped working.  I pulled one of them apart and didn’t find anything wrong with it visually, but after putting it back together it still isn’t working.  Has anyone else encountered this issue, and perhaps found a fix?

Thank You,
Matthew Ballard
Network Manager
Otis College of Art and Design
mballard at otis.edu<mailto:mballard at otis.edu>
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