[cisco-voip] Cisco 7962 Hookswitch

[Matthew Loraditch]

Well you can order SmartNET whenever you want...., maybe you arent supposed to  but we've had situations where a phone is bad we order the smartnet and then rma it and nobody has ever said a thing about it.

Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive

Timonium, MD 21093
support at heliontechnologies.com
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com
Support Issue? Email support at heliontechnologies.com for fast assistance!

________________________________________
From: Hughes, Scott GRE-MG [SHughes at GREnergy.com]
Sent: Sunday, September 18, 2011 4:35 PM
To: Matthew Loraditch
Cc: Mike King; Lelio Fulgenzi; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco 7962 Hookswitch

Doesn't seem nuts, economically speaking unless your failure rate is higher than 10%.



On Sep 17, 2011, at 9:50 AM, "Matthew Loraditch" <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:


Nuts! SmartNet 8x5xNBD MSRP is $8 for most if not all handsets and given ordering time you can probably have a replacement phone in 2 or 3 days at most



Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive

Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

________________________________
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] on behalf of Mike King [me at mpking.com<mailto:me at mpking.com>]
Sent: Friday, September 16, 2011 10:08 PM
To: Lelio Fulgenzi
Cc: <mailto:cisco-voip at puck.nether.net> cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Cisco 7962 Hookswitch


I think it was 80 bucks lady time I checked.

On Sep 16, 2011 9:36 PM, "Lelio Fulgenzi" <<mailto:lelio at uoguelph.ca>lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:
> How much do they charge to fix a phone? List price for a SmartNet contract on a phone is fairly cheap, add whatever your discount is and I can imagine that putting phones on contract become a viable alternative.
>
> Sent from my iPhone
>
> On Sep 16, 2011, at 5:33 PM, Mike King <<mailto:me at mpking.com>me at mpking.com<mailto:me at mpking.com>> wrote:
>
>> I used Telesource for years repairing Nortel set's,
>>
>> I see they list Cisco phones now:
>>
>> <http://www.telesourcenet.com/> http://www.telesourcenet.com/
>>
>>
>>
>> On Fri, Sep 16, 2011 at 11:11 AM, Nate VanMaren <<mailto:VanMarenNP at ldschurch.org>VanMarenNP at ldschurch.org<mailto:VanMarenNP at ldschurch.org>> wrote:
>> The optical hook switches in my experience just fail, whereas the old 7960 hookswitches would be intermittent. Your experience seems to be congruent with mine.
>>
>>
>>
>> I have never tried to repair an optical hook switch. We would just RMA the phone; but we need to do something different now. Anyone know any good service options for the Cisco phones?
>>
>>
>>
>> -Nate
>>
>>
>>
>> From: <mailto:cisco-voip-bounces at puck.nether.net> cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:<mailto:cisco-voip-bounces at puck.nether.net>cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Lelio Fulgenzi
>> Sent: Thursday, September 15, 2011 7:08 PM
>> To: Matthew Ballard
>> Cc: <mailto:cisco-voip at puck.nether.net> cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
>> Subject: Re: [cisco-voip] Cisco 7962 Hookswitch
>>
>>
>>
>> Please, for the love of all that is holy, don't tell me the 7942s have hookswitch problems. We have so many hookswitch issues with the 7940s we can't keep up.
>>
>> Sent from my iPhone
>>
>>
>> On Sep 15, 2011, at 8:34 PM, "Matthew Ballard" <<mailto:mballard at otis.edu>mballard at otis.edu<mailto:mballard at otis.edu>> wrote:
>>
>> I found threads talking about earlier models, and that the 7962 switched to a optical hookswitch, but nothing about fixing one.
>>
>>
>>
>> I have a couple of 7962s where the hookswitch has stopped working. I pulled one of them apart and didn’t find anything wrong with it visually, but after putting it back together it still isn’t working. Has anyone else encountered this issue, and perhaps found a fix?
>>
>>
>>
>> Thank You,
>>
>> Matthew Ballard
>>
>> Network Manager
>>
>> Otis College of Art and Design
>>
>> <mailto:mballard at otis.edu> mballard at otis.edu<mailto:mballard at otis.edu>
>>
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