[cisco-voip] CUCME/CUUE "Private Line"

[Lelio Fulgenzi]

You can consider pointing that port to a different trigger that would send callers to the same script during the day, but during the evening it rings through to a specific target. The target should have a special RNA target that redirects people back to the AA in the event the hunt groups selects that line after hours. 

Sent from my iPhone

On Sep 20, 2011, at 4:45 PM, Ryan Ratliff <rratliff at cisco.com> wrote:

> What about setting up option 9 in the AA as a "skip the AA" option and only tell friends/family that option exists?
> 
> -Ryan
> 
> On Sep 20, 2011, at 2:13 PM, Ben Story wrote:
> 
> Ok they want to avoid the auto attendant when it would block calls (off hours).  Sorry, my previous statement was misleading/wrong/confusing.
> 
> On Tue, Sep 20, 2011 at 1:11 PM, Norton, Mike <mikenorton at pwsd76.ab.ca> wrote:
> I’m confused. Isn’t “not having call handling for that line” exactly what they’re asking for? So why would it upset them? You said “the idea is that they gave its number to their family to call in so that they could avoid the auto attendant and/or after hours handling.”
> 
>  
> 
> ????
> 
>  
> 
> --
> 
> Mike Norton
> 
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> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ben Story
> Sent: September-20-11 12:03 PM
> To: Ryan Ratliff
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] CUCME/CUUE "Private Line"
> 
>  
> 
> Well we could, but then we either have to buy another 1FB from the phone company to keep the proper number of lines in the trunk group for normal calls or we don't have call handling for that line which makes the office staff upset.  I'm in a catch-22.
> 
> On Tue, Sep 20, 2011 at 12:55 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
> 
> I don't think you'll have much luck trying to customize the AA script like that.
> 
>  
> 
> Why not just let calls on that port bypass the AA entirely?  
> 
>  
> 
> -Ryan
> 
>  
> 
> On Sep 20, 2011, at 11:24 AM, Ben Story wrote:
> 
> 
> I have a doctor's office that we have recently converted from a Norstar key system to CUCME 8.5.  The staff had a "private line" that was actually part of their hunt group from the phone company.  The idea is that they gave it's number to their family to call in so that they could avoid the auto attendant and/or after hours handling.  Does anyone know of a way (without altering the inbound caller-id) to have the auto attendant treat one FXO port differently than the others in a CUE script?
> 
>  
> 
> -- 
> --
> Ben Story 
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> ben.story at gmail.com
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> Ben Story 
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> Ben Story 
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