[cisco-voip] UCCX Queue Scripting Question.

[Ed Leatherman]

Adam,

So the issue is just that the caller hears ring-back?

You can try changing the MOH (I believe its the network MOH setting)
for the call control group for that application/trigger to be just the
same music instead of the ring-back "music". The script will still be
doing a transfer but the caller would hear your hold music instead of
ring-back.

On Tue, Apr 3, 2012 at 12:26 PM, Adam Piasecki <apiasecki at gmail.com> wrote:
> They want the phone to ring if someone is calling, So i can't make them not
> ready. It's not even really a problem with the phones ringing it's what the
> caller is hearing. Even in a call center, i could see this being a problem.
>
> For example.
>
> [All Agents are busy pleas....] (next agent phones rings) [hold music] [All
> Agent are busy, please hold on...] (next agent phones rings)
>
> I don't think there is a fix for my scenario, I just don't see the logic in
> removing a caller from the queue branch when it's ringing rather then when
> it's answered. If there is a reason, can you please explain it.
>
> Adam
>
> On Tue, Apr 3, 2012 at 12:01 PM, Rick Gilliam <rdg7656 at yahoo.com> wrote:
>>
>> have the Desk agent chamge the status of the Set to busy or After Work
>> Call. Otherwise this would defeat ACD all together Adam.
>>
>> Rick Gilliam
>> (586)731-3805
>> From: Adam Piasecki <apiasecki at gmail.com>
>> To: cisco-voip at puck.nether.net
>> Sent: Tuesday, April 3, 2012 11:03 AM
>> Subject: [cisco-voip] UCCX Queue Scripting Question.
>>
>> I use UCCX to queue front desk calls at a hotel. The problem i have is
>> that the call is not staying in queue. I want the call to stay in the queue
>> branch even if a agent is available and the phone is ringing. (They could be
>> helping someone in person)
>>
>> Ideally i want the call to stay in the queue branch until it's actually
>> answered, not when it's ringing. I have connect set to YES.
>>
>> Please let me know if there is a fix for this, or this just the way it
>> works.
>>
>> Thanks,
>> Adam
>>
>>
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>>
>>
>
>
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-- 
Ed Leatherman