[cisco-voip] UCCX macro title bar match

Kevin Damisch kevin.damisch at vitalsite.com
Thu Apr 12 17:51:22 EDT 2012


In UCCX 8, we are trying to get a clear answer as to how our screen pop macros interact with IE (or really any application for that matter).  Quick note - we will NOT be using the embedded browser.  The users will have multiple browsers open, sometimes with multiple tabs.  But for simplicity, let's just say there are 3 IE windows open with the following text in the title bars:

WEB - MAINACCOUNT - WINDOWS INTERNET EXPLORER
WEB - HISTORY - WINDOWS INTERNET EXPLORER
GOOGLE - WINDOWS INTERNET EXPLORER

If the macro has an exact match for a browser's title bar text, it works as expected, even if minimized and another application currently has focus.  But, if the macro specifies text that is not an exact match on any open window or tab, what happens?  From my testing, it seems to shift focus to the most recently used browser window if there is not an exact match.  And, what if there are multiple browsers with partially the same text (such as WEB - ) in my example above?  Is there a way to do a partial match on the title bar, so that it could pull from either of those 2 and not use the Google one?  I think I'm out of luck, but wanted to see what others have tried.

Thanks,
Kevin

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