[cisco-voip] Unity Connection Subscriber Unusable after 8.6.2aSU1 Update

[Ed Leatherman]

Does the recovery disk do anything useful? Could you boot from a generic
linux CD and manually mount the filesystem to get into it?

On Tue, Apr 24, 2012 at 9:04 AM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  I can’t get grub to stop so I can boot to the inactive partition and
> RTMT and file get don’t work. I get errors on both. I’m going to start
> rebuilding but I’ve got the space to keep the old vm around so if you have
> any further ideas for getting the files I can do it.****
>
> ** **
>
> ** **
>
> Matthew G. Loraditch - CCVP, CCNA, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> voice. 410.252.8830
> fax.  410.252.9284
>
> Twitter <http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>
> | Website <http://www.heliontechnologies.com/>  |  Email Support<support at heliontechnologies.com?subject=Technical%20Support%20Request>
> ****
>
> ** **
>
> ** **
>
> *From:* Wes Sisk [mailto:wsisk at cisco.com]
> *Sent:* Monday, April 23, 2012 2:26 PM
>
> *To:* Matthew Loraditch
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Unity Connection Subscriber Unusable after
> 8.6.2aSU1 Update****
>
>  ** **
>
> Yep, RTMT should get it.****
>
> https://supportforums.cisco.com/docs/DOC-16943****
>
> Cisco Database Installation Service****
>
> Install and Upgrade Logs****
>
> ** **
>
> if you rebooted to the old version then retrieve from inactive partition.
> If you're still on the new version with everything failing then you may
> have to use CLI. If using CLI the paths are stated in the doc cited above.
> 'file get ....'****
>
> ** **
>
> /wes****
>
> ** **
>
> ** **
>
> On Apr 23, 2012, at 1:27 PM, Matthew Loraditch wrote:****
>
> ** **
>
> Will RTMT work? If not what’s the best way to pull manually? Heck I can
> get you the whole VHD if you’d like to take a look. I’m going to proceed
> with the rebuild but it’d be neat to know what happened****
>
>  ****
>
> *From:* Wes Sisk [mailto:wsisk at cisco.com]
> *Sent:* Monday, April 23, 2012 11:29 AM
> *To:* Matthew Loraditch
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Unity Connection Subscriber Unusable after
> 8.6.2aSU1 Update****
>
>  ****
>
> Most likely either readonly file system OR selinux context did not get set
> correctly during upgrade. Rebuild is likely the fastest recovery.****
>
>  ****
>
> Any clues to what went awry would be in the install/upgrade log.  It would
> be great to pull the install/upgrade logs prior to rebuild.****
>
>  ****
>
> /wes****
>
>  ****
>
>  ****
>
> On Apr 22, 2012, at 11:22 PM, Matthew Loraditch wrote:****
>
>
>
>
> ****
>
> Upgraded the pub, upgraded the sub, switch-version on Pub ok, everything
> online, do switch-version sub and get this on CLI Login after boot:****
>
>  ****
>
> /usr/local/platform/bin/cliscript.sh: line 134:
> /usr/local/bin/base_scripts/xmlfoo: Permission denied
> /usr/local/platform/bin/cliscript.sh: line 144:
> /usr/local/bin/base_scripts/xmlfoo: Permission denied
> Command Line Interface is starting up, please wait ...
> java.io.FileNotFoundException: /var/log/active/platform/log/cli.bin
> (Permission denied)
>         at java.io.RandomAccessFile.open(Native Method)
>         at java.io.RandomAccessFile.<init>(RandomAccessFile.java:216)
>         at
> com.cisco.iptplatform.fappend.ciscoRollingFileAppender.restoreIndex(ciscoRollingFileAppender.java:104)
>         at
> com.cisco.iptplatform.fappend.ciscoRollingFileAppender.setFile(ciscoRollingFileAppender.java:43)
> ****
>
> and it goes on****
>
>  ****
>
>  ****
>
> Googled around, searched the bug toolkit and didn't find anything similar.
> Was coming from 8.6.1. Several CLI commands are unavailable, can't switch
> version back, or even reboot from CLI****
>
>  ****
>
> My plan at the moment is just to rebuild the server tomorrow. Tomcat runs
> but just give the main page saying no products installed, and the remote
> account CLIs are also unavailable so I don't see what TAC could do seeing
> as I can't get them in with root to fix anything. Tried to boot back to the
> other partition just for fun, and Grub must be set to 0 seconds. Not sure
> that that would even work or get me anywhere but still.****
>
>  ****
>
> If anyone has any good ideas i'll take them.****
>
>
>  ****
>
>  ****
>
> Matthew G. Loraditch - CCVP, CCNA, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> voice. 410.252.8830
> fax.  410.252.9284
>
> Twitter <http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>
> | Website <http://www.heliontechnologies.com/>  |  Email Support<support at heliontechnologies.com?subject=Technical%20Support%20Request>
> ****
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip****
>
>  ****
>
> ** **
>
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>
>


-- 
Ed Leatherman
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