[cisco-voip] FW: options on script

[Sean Knight]

I have the Call Redirect set to triggering contact and destination is
set to Options Selected and Call Address is set to Destination.  When I
call it picks up but when I select an option it disconnects.  

 

 

 

 

 

 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Sean Knight
Sent: Wednesday, August 08, 2012 12:07 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] FW: options on script

 

 

 

There was a call redirect left in the script that I didn't see.  Thank
you so much for your help.  Now what do I use to make the options work
because when I call the number now I get my announcement but when I
press 1 it disconnects.  

 

 

 

From: Ryan LaFountain (rlafount) [mailto:rlafount at cisco.com] 
Sent: Wednesday, August 08, 2012 11:13 AM
To: Sean Knight
Subject: Re: [cisco-voip] options on script

 

Hi Sean, 

 

Does the modified script validate? Go to Tools -> Validate in the
Editor. The message you're getting means that there is some runtime
exception when executing the script (as long as it didn't complain when
you uploaded it, which is a compile time error). 

 

Thank you, 

 

Ryan LaFountain

Unified Contact Center

Cisco Services

Direct: +1 919 392 9898

Email: rlafount at cisco.com

Hours: M - F 9:00am - 5:00pm

 

From: Sean Knight <sean at pubsvs.com>
Date: Wednesday, August 8, 2012 10:50 AM
To: Ryan LaFountain <rlafount at cisco.com>
Subject: RE: [cisco-voip] options on script

 

When I call the trigger number it just says Sorry we are experiencing
system problems.   

 

From: Ryan LaFountain (rlafount) [mailto:rlafount at cisco.com] 
Sent: Wednesday, August 08, 2012 10:49 AM
To: Sean Knight; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] options on script

 

Hi Sean, 

 

Can you let us know exactly what isn't working? What digits are you
pressing to navigate the menu and what are you hearing/experiencing? 

 

Thank you, 

 

Ryan LaFountain

Unified Contact Center

Cisco Services

Direct: +1 919 392 9898

Email: rlafount at cisco.com

Hours: M - F 9:00am - 5:00pm

 

From: Sean Knight <sean at pubsvs.com>
Date: Wednesday, August 8, 2012 10:01 AM
To: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Subject: [cisco-voip] options on script

 

 

Trying to add options on a script and it's not working.  Can anyone tell
me what I am doing wrong?

 

 

 

 

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