[cisco-voip] Troubleshooting Unity issues

[Candese Perez]

We are troubleshooting an issue with users in Unity when accessing their
voicemail by selecting the messages button, they are still prompted to
enter the mailbox #.

Any ideas on why this may not be working for some users and working for
others?

This environment is Unity 5.x, integrated with AD domain and Exchange.

Thanks!
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