[cisco-voip] UCCX calls and CDR

[Ed Leatherman]

Hello,

Trying to understand the call flow for UCCX as it relates to CDRs in call
manager, so I can make heads or tails of a report i'm looking at.

Normally it looks like when a call comes in, goes to CTI Route Point
(trigger) and then to a regular CTI port with its own number (call control
group). The actual CDR record shows the destination device name as being
the device name for the CTI port, not the route point.

I did a report for last week (our first week of school and generally busy
week for the year) and for two particularly busy call centers, there are a
number of CDRs where the destination device name is the device name of the
CTI route point. Does this imply that these call centers had no more
available call control group CTI ports available and the call just stopped
dead there at the route point?

Thanks!

Ed


-- 
Ed Leatherman
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