[cisco-voip] Fw: Services option missing on 7912

[Damian Turburville]

Any ideas guys?


----- Forwarded Message -----
From: Damian Turburville <d_turburville at yahoo.com>
To: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net> 
Sent: Tuesday, 4 December 2012, 11:14
Subject: [cisco-voip] Services option missing on 7912
 

Bit of an odd one here, hopefully someone else has come across it.

Moved Cisco 7912's  from a CCM 4.1 cluster to a CUCM 6.1 cluster. Phone was fine. We had an issue with DHCP scopes last week and all the phones rebooted and since then 2 of the 7912's that were moved do not have either the 4.Services option or the 5.Help option when you goto the Application menu.
A quick google found something about a 4k memory limit on the 7912 and it could be losing part of the XML config but that was a bug (CSCeg35909) that was fixed back in 4.1.3 SR1 so I have no idea whats going on...


Here is the device info from one of  the phones

MAC Address 00131951584D  
Host Name SEP00131951584D  
Phone DN 5662  
App Load ID CP7912080003SCCP070409A  
Boot Load ID LD0100BOOT021112A  
Software Version 8.0.3(070409A)  
Hardware Revision 0x0005 0x0000  
Serial Number INM08531JLM  
Product ID CP-7912G  
H/W Features 0x00000003  
BTXML Cards Version LD04-25-2002#0  
Message Waiting NO  

Any ideas anyone?
Cheers,
Damian




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