[cisco-voip] CallManager 8.6 Record of Who Placed Calls on Hold

[Wes Sisk]

only two options come to mind:
1) archiving and parsing SDI traces
2) a CTI app that monitors phones

Personally I'd do #1.

I suspect there is also a way to glean this from CDR/CMR records as well. One of the CDR vendors may have more information.

/wes


On Dec 4, 2012, at 5:34 AM, Matthew Ballard wrote:

I have a request to see if it's possible to find out who has placed calls on hold, and how often.

We are looking at changing our Hold music, and my boss is interested in getting a better idea of the audiences who end up listening to Hold music, which we could get from knowing who is placing calls on hold.

This can include calls who end up hearing hold music due to Transfers or anything else.

Anyone happen to know how to get those logs?  I tried looking at some information online, but I'm not seeing a good answer.

Thank You,
Matthew Ballard
Network Manager
Otis College of Art and Design
mballard at otis.edu


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