[cisco-voip] Unity Connection post recording message can you Transfer caller?

[Lelio Fulgenzi]

users > select user > edit > message settings 
after message action section (see notes below) 

so, if the number you have exists as another mailbox, you can just select it and attempt transfer. 

if not, you'll have to create a call handler to do the transfer. 









Indicate the action that Cisco Unity Connection performs after a caller leaves a message: 



    • Call Action-Select the applicable action from the list: 




        • Hang Up-Connection immediately terminates the call when a caller presses the applicable key on the phone. 

        • Route from Next Call Routing Rule-Connection continues processing the call according to the applicable call routing table (direct or forwarded, depending on how the call was received from the phone system) starting at the next rule after the rule that Connection previously applied to the call. 

    • Call Handler-Sends the call to the system call handler that you specify. Select one of the following options: 




        • Attempt Transfer 

        • Go Directory to Greetings 

    • Interview Handler-Sends the call to the interview handler that you specify. 

    • Directory Handler-Sends the call to the directory handler that you specify. 

    • Conversation-Sends the call to the conversation that you specify: 




        • Broadcast Message Administrator-Sends the call to a conversation for sending broadcast messages. 

        • Caller System Transfer-Sends the call to a conversation that allows users to transfer to a number that they specify. Connection performs the transfer only when the restriction table permits it. 

        • Greetings Administrator-Sends the call to a conversation for changing call handler greetings by phone. 

        • Sign-In-Sends the call to the user logon conversation, which prompts the caller to enter an ID. 

        • User System Transfer-Sends the call to a conversation that allows users to transfer to a number that they specify. Users are prompted to log on and then can enter numbers that are not associated with Connection users-such as lobby and conference room phones, and even phone numbers outside the organization. Connection performs the transfer only when the user restriction table permits it. 

    • User with Mailbox-Sends the call to the user extension that you specify. Select one of the following options: 




        • Attempt Transfer 

        • Go Directly to Greetings 





--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 


----- Original Message -----
From: "Jason Aarons (AM)" <jason.aarons at dimensiondata.com> 
To: "cisco-voip (cisco-voip at puck.nether.net)" <cisco-voip at puck.nether.net> 
Sent: Monday, February 6, 2012 5:20:39 PM 
Subject: [cisco-voip] Unity Connection post recording message can you Transfer caller? 




“Calls to any extension related to the Daycare Center should go to voice mail. After caller leaves a message then transfer caller to extension 4400 which functions as their main number.” 
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