[cisco-voip] Stopping a transfer in CUEAC 8.5

[Jamie Gale]

The transfer reclaim will not work with direct transfers on but the cancel consult will.

Kind Regards

Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
IP Communications Business Unit
jamgale at cisco.com
D +1 919 392 4671
M +1 919 699 4910

Join the Cisco Unified Attendant Console Forum at Arc Solutions! http://forum.arcsolutions.com/forumdisplay.php?f=4

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On Feb 8, 2012, at 10:42 AM, Jason Aarons (AM) wrote:

Remind me but will these two features work if Direct Transfer is ALL ?
 
Problem with using CTI Ports is outside caller id doesn’t get passed, so our defacto standard has become  Direct Transfer = ALL
 
From: Jamie Gale [mailto:jamgale at cisco.com] 
Sent: Tuesday, February 07, 2012 7:36 PM
To: Jason Aarons (AM)
Cc: cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] Stopping a transfer in CUEAC 8.5
 
Jason,
 
Once you have started a consult transfer, to cancel it you press the - key on the numeric keyboard. This will cancel the consult transfer by hanging up that part of the call and will put the caller back on the phone to the original caller (it will un-hold them automatically).
 
Another cool feature with blind transfer is call reclaim, in the same situation that they may have done a blind transfer to the incorrect number, as long as the call has not been answered you can press Ctrl and R on the keyboard and it will reclaim that transfer back to the operator.

Kind Regards

Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
IP Communications Business Unit
jamgale at cisco.com
D +1 919 392 4671
M +1 919 699 4910

Join the Cisco Unified Attendant Console Forum at Arc Solutions! http://forum.arcsolutions.com/forumdisplay.php?f=4

This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message.

For corporate legal information go to:
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On Feb 7, 2012, at 6:49 PM, Jason Aarons (AM) wrote:


Using CUEAC 8.5, default is Consult Transfer, I answer a call, press F3, lookup name, press enter.
 
Then I realize I selected wrong name and need to stop and select the right person.
 
Do I press Enter (Clear) to stop that call? then F3 to lookup correct name?  Is there another way?  We mostly use keybaord shortcuts (little to no mouse).
 
In other words I hit the first Enter brings up new call to wrong person, how do I quickly hangup get back to first call to try again?
 
Sorry I don’t have an AC station to setup/test at -jason
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