[cisco-voip] new smartnet option for phones?

[Wes Sisk]

I recommend checking with Cisco Service Sales.  Generally Cisco discourages 4 hour contracts on phones.  The recommendation is to stock spares.


On Feb 8, 2012, at 1:49 PM, Lelio Fulgenzi wrote:

 I'm hoping it's simply a documentation bug and not something more dubious. ;)

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)


From: "Ted Nugent" <tednugent73 at gmail.com>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Cc: "cisco-voip VOIP" <cisco-voip at puck.nether.net>
Sent: Wednesday, February 8, 2012 12:22:38 PM
Subject: Re: [cisco-voip] new smartnet option for phones?

Curious... not sure what the distinction is between OS and Application updates are with regards to a Cisco phone... I see this across all products including ISRs. I am certain that simply purchasing SNT entitles you to phoneloads updates since it is techincally the OS however I'm not sure what would be considered an IP Phone applications that would be entitled to "Software application updates"? All UC apps require ESW for updates.

On Wed, Feb 8, 2012 at 11:30 AM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
I typically use Cisco Service Finder. Here's a sample URL for the 6945. 

http://www.cisco-servicefinder.com/ServiceFinderResults.aspx?productID=441449

Someone else pointed the time difference off list, so that helps. But you'll notice the check marks in the columns are different too. 

Curiously, there are similar differences for the VG224.  

Sent from my iPhone...

"There's no place like 127.0.0.1"

On Feb 8, 2012, at 11:19 AM, Ted Nugent <tednugent73 at gmail.com> wrote:

Techincally an IP Phone is treated just like a router or a switch with regards to Cisco Services (SmartNet), as with IOS upgrade IP Phone load upgrades are covered via SNT and not ESW. That being said historically the base NBD SNT has ALWAYS provided software upgrade support for IOS devices and the only difference between SNT/SNTE/SNTP is how long do you wait before getting your replacement. Can you provide the link where you saw that SNTE was required for software application updates?
On Tue, Feb 7, 2012 at 2:34 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

We like to put a few key phones on SmartNet in order to have them replaced if anything goes wrong. I noticed a new SmartNet option when looking things up. The options are now:

SMARTnet Premium 24x7x4 (SNTP) 
SMARTnet Enhanced 8x5x4 (SNTE)
SMARTnet 8x5xNBD (SNT)

With Enhanced offering software application updates over the regular SmartNet.

Just wondering if/why I need the enhanced smartnet. Are phone software updates not included with CallManager Essential support?



---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)



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