[cisco-voip] Softkeys disappearing

[Lelio Fulgenzi]

I'm guessing this is happening because of the 'focus' changing to the incoming call. They can also use the rocker bar to go up/down to go back to the active call. 

I'm not sure if you can change this. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU) 
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Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 


----- Original Message -----
From: "Jonathan Charles" <jonvoip at gmail.com> 
To: cisco-voip at puck.nether.net 
Sent: Wednesday, February 22, 2012 12:01:38 PM 
Subject: [cisco-voip] Softkeys disappearing 

OK, they aren't disappearing... 


But, we have a LOT of phones with many shared lines... users report that they lose their softkeys. 


What actually happens is the softkeys return to an idle state while connected. 


What I believe is happening is that a call comes in, they answer it, then a call comes in on another line, the softkeys go from connected to Ring In, someone else answers it and the softkeys return back to the idle state, even though they have an active call. 


If they tap their line button, they get their softkeys back as the phone goes back to the connected state. 




How can we prevent the softkeys from going to the idle state? 




CUCM is 8.6. 






Jonathan 
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