[cisco-voip] VT Advantage issue

[Erick Wellnitz]

I can't telnet to a known working phone on 4224.  The connection is refused.

On Wed, Feb 22, 2012 at 2:04 PM, Ryan Ratliff <rratliff at cisco.com> wrote:

> Can you telnet from the PC to the phone's IP address on port 4224?
>
> If AnyConnect is blocking the outbound connection then it won't show up in
> a packet capture.   You can also get a problem report from VTA on the PC
> and look to see what errors it throws.
>
>  -Ryan
>
>  On Feb 22, 2012, at 2:27 PM, Erick Wellnitz wrote:
>
> The access port of the phone shows that CVTA is the CDP neighbor with the
> address of the PC.
>
> On Wed, Feb 22, 2012 at 12:00 PM, Erick Wellnitz <ewellnitzvoip at gmail.com>wrote:
>
>> Another strange one...
>>
>> I have some users who have Video Advantage cameras and software.
>>
>> One of them reports (and I have verified) that after receiving the
>> Anyconnect client, the VT Advantage software can no longer recognize the
>> phone is connected.  There is no attempt to by the VTA software to contact
>> the phone or the phone to contact the VTA software according to the cature
>> I did.
>>
>> On a PC without the Anyconnect client if I disable video on the phone VTA
>> still recognizes a phone exists and I see the appropriate traffic
>> attemptign to establish the CAST connection.
>>
>> I do not have authority to remove the Anyconnect client.
>>
>> Anyone seen this behavior before?  As always, any ideas are appreciated.
>>
>
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>
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