[cisco-voip] VT Advantage issue

[Erick Wellnitz]

I should be more clear.

VT Advantage works between this particular PC and phone but I cannot telnet
on 4224.  I want to make sure I know what I'm looking for before I schedule
time with this particular user again.

On Thu, Feb 23, 2012 at 8:41 AM, Ryan Ratliff <rratliff at cisco.com> wrote:

>  It's not a matter of a known working phone or not, it's your PC being
> able to connect to the phone it sees via CDP on that port.  That's required
> for the CAST connection and it sounds like something is blocking it.
>
>  -Ryan
>
>  On Feb 23, 2012, at 8:59 AM, Erick Wellnitz wrote:
>
> I can't telnet to a known working phone on 4224.  The connection is
> refused.
>
> On Wed, Feb 22, 2012 at 2:04 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
>
>> Can you telnet from the PC to the phone's IP address on port 4224?
>>
>> If AnyConnect is blocking the outbound connection then it won't show up
>> in a packet capture.   You can also get a problem report from VTA on the PC
>> and look to see what errors it throws.
>>
>>  -Ryan
>>
>>  On Feb 22, 2012, at 2:27 PM, Erick Wellnitz wrote:
>>
>> The access port of the phone shows that CVTA is the CDP neighbor with the
>> address of the PC.
>>
>> On Wed, Feb 22, 2012 at 12:00 PM, Erick Wellnitz <ewellnitzvoip at gmail.com
>> > wrote:
>>
>>> Another strange one...
>>>
>>> I have some users who have Video Advantage cameras and software.
>>>
>>> One of them reports (and I have verified) that after receiving the
>>> Anyconnect client, the VT Advantage software can no longer recognize the
>>> phone is connected.  There is no attempt to by the VTA software to contact
>>> the phone or the phone to contact the VTA software according to the cature
>>> I did.
>>>
>>> On a PC without the Anyconnect client if I disable video on the phone
>>> VTA still recognizes a phone exists and I see the appropriate traffic
>>> attemptign to establish the CAST connection.
>>>
>>> I do not have authority to remove the Anyconnect client.
>>>
>>> Anyone seen this behavior before?  As always, any ideas are appreciated.
>>>
>>
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>>
>>
>
>
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