[cisco-voip] Transferring calls to a phone that is call forwarded

[Ted Nugent]

My money is on CFWD CSS not having access to Patterns for the Avaya
phones... For a quick test you can try changing the Cfwd CSS on the
forwarded phone to the device level CSS (assuming that has access) and see
if that resolves it. Another test is to use DNA and set the device css to
the Cfwd CSS... see what that is showing.



On Fri, Jan 6, 2012 at 3:22 PM, Bantz John F <BantzJohnF at johndeere.com>wrote:

> Good question!  I will place some test calls and see.****
>
> ** **
>
> My feel is that the call is being blocked in the CM, but I shouldn’t
> assume anything. ****
>
> ** **
>
> Thanks
> John Bantz
> John Deere - Global Infrastructure Services
> 515-267-4628 - office****
>
> 515-314-6478 - cell
> BantzJohnF at JohnDeere.Com****
>
>
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> *From:* William Paris [mailto:William.Paris at independenthealth.com]
> *Sent:* Friday, January 06, 2012 1:48 PM
> *To:* Bantz John F; cisco-voip at puck.nether.net
> *Subject:* RE: Transferring calls to a phone that is call forwarded****
>
> ** **
>
> John, is the call hitting the Avaya switch? What does list trace station
> show? Can you trace the Cisco phone, using the appropriate Cisco command?
> Are you getting error tone (wave off, etc..)?****
>
> ** **
>
> ** **
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Bantz John F
> *Sent:* Friday, January 06, 2012 2:07 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Transferring calls to a phone that is call
> forwarded****
>
> ** **
>
> Hello group,****
>
> ** **
>
> We are having a problem when attempting to transfer calls to a phone that
> is call forwarded.  Here is some more detail.****
>
> ** **
>
> We have a location that is a part of our main cluster, everyone has Cisco
> phones on their desks.  We have a small subset of the users at this
> location that are also call center agents.  For this we give them
> extensions off of an Avaya switch in another location and have them use IP
> Agent (Avaya’s call center softphone) to get ACD calls.  We also connect
> the Cisco cluster and the Avaya system with an H.323 trunk and have the
> applicable programming on each side so we can 4 or 5 digit dial between
> sites.****
>
> ** **
>
> Some of our call center agents call forward their Cisco extension to their
> Avaya number for several reasons - call recording & so they only have one
> telephony device to manage (the softphone).  When these agents get direct
> calls to their Cisco phones, the calls forward fine to their Avaya
> softphone & they are able to call Cisco phones from their Avaya softphone
> fine.  We don’t have any problem calling between sites by dialing extension
> numbers.****
>
> ** **
>
> The problem that we are having is that if an agent has their Cisco phone
> forwarded to their Avaya extension, and someone tries to transfer a call
> from one Cisco phone( phone A ) to another ( phone B )that is forwarded,
> the call fails.  If we un forward phone B, then we are able to transfer
> calls just fine.****
>
> ** **
>
> Does anyone know where we should look to enable call forwarding to a
> device that is call forwarded?  There must be a setting in CM somewhere
> that is preventing this.****
>
> ** **
>
> Any help would be appreciated! ****
>
> ** **
>
> Thanks
> John Bantz****
>
> ** **
>
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