[cisco-voip] UCCX to dial lists

[Matthew Saskin]

Wouldn't be too hard to accomplish with a UCCX script.  Accept the inbound
contact, place them on hold, use an external data source (XML file,
database, whatever) to pull a list of numbers, iterate through those
numbers and call out until someone answers, join the call legs together.

For the outbound calls, you may need a bit of intelligence (eg; prompt that
says "Press 1 to accept this call") to determine a human has picked up, and
then bridge the calls together.

I believe you'll also need to modify the CUCM service parameter to allow
trunk-to-trunk transfers, otherwise the call will get disconnected once
UCCX is out of the picture.

Matthew Saskin
msaskin at gmail.com
203-253-9571



On Wed, Jan 25, 2012 at 2:49 PM, Tim <bcchimp at gmail.com> wrote:

> Hi Matthew,****
>
> ** **
>
> I'm more or less looking to have someone dial in a number for external the
> system.  An IVR kicks off that would then call every phone in a list and
> connect the external call to whoever picks up on the list.  The list would
> consist of all mobile numbers.  So basically what I'm looking to do is have
> an external call connect to another external call depending on who answers.
> ****
>
> ** **
>
> I think it's out of the limitations for UCCX, but wanted to check.****
>
> ** **
>
> Thanks,****
>
> Tim****
>
> ** **
>
> *From:* Matthew Saskin [mailto:msaskin at gmail.com]
> *Sent:* Wednesday, January 25, 2012 2:39 PM
> *To:* Tim
> *Cc:* cisco-voip VOIP
> *Subject:* Re: [cisco-voip] UCCX to dial lists****
>
> ** **
>
> UCCX does support an outbound dialer - are you looking to have outbound
> calls directed to an IVR or an Agent?
>
> If to an agent, the dialer is a preview dialer, meaning agents will be
> presented with the contact details before the call is placed - they may in
> turn be connected to an answering machine, etc.
>
> If to an IVR, the dialer will connect answered calls to the IVR script.
>
> ****
>
> On Wed, Jan 25, 2012 at 2:30 PM, Tim <bcchimp at gmail.com> wrote:****
>
> Hi All,
>
> Anyone know if it's possible to use UCCX to dial down a list of cell phone
> numbers and continue down the list until someone picks up?  Just trying to
> figure out the limitations of UCCX and if anything like this is easy to do?
>
> Thanks,
> Tim
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip****
>
> ** **
>
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