[cisco-voip] UCCX script question

Erick Wellnitz ewellnitzvoip at gmail.com
Thu Jan 26 12:35:44 EST 2012


I have a situation where I need to transfer a call to an extension but
if it is busy, queue the call and try again after a certain length of
time.

It's a nuance thing and we only have a certain number of ports available.

I'm thinking I could use UCCX in the following way.

Accept
:TRANSFER Label
Redirect
   -Busy
       -Hold
       - Delay
       - Unhold
       -goto TRANSFER


Any suggestions?  Would this still work with the 'pilot' extension
forwarding to another when busy or would I need to write my script to
handle the 'cascading' effect?


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