[cisco-voip] UCCX script question
Erick Wellnitz
ewellnitzvoip at gmail.com
Thu Jan 26 12:35:44 EST 2012
I have a situation where I need to transfer a call to an extension but
if it is busy, queue the call and try again after a certain length of
time.
It's a nuance thing and we only have a certain number of ports available.
I'm thinking I could use UCCX in the following way.
Accept
:TRANSFER Label
Redirect
-Busy
-Hold
- Delay
- Unhold
-goto TRANSFER
Any suggestions? Would this still work with the 'pilot' extension
forwarding to another when busy or would I need to write my script to
handle the 'cascading' effect?
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