[cisco-voip] How to monitor dropped Calls

[Jason Aarons (AM)]

I would use the QRT softkey and have end users report dropped calls.  Makes it easier to find the right call that dropped abnormally in RTMT.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
Sent: Monday, January 30, 2012 10:07 AM
To: Robert Schuknecht
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] How to monitor dropped Calls



You can monitor CDRs for "abnormal" disconnect codes.  There's nothing out of the box that will do this for you.

-Ryan

On Jan 30, 2012, at 9:48 AM, Robert Schuknecht wrote:


Hi List,

Is there a way  to monitor dropped Calls in a CUCM environment? Our customer wants to get informed by RTMT (Perfmon), Networkmanagement (SNMP) Systems or E-Mail when dropped Calls are occurring. Especially for IP-Phone to IP-Phone and IP-Phone to MGCP-Gateway Calls.

Any hint is welcome!

/Robert
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