[cisco-voip] UCCX 7.0 acript with call redirect get please try again after entering menu option 1

Mon Jul 9 18:50:10 EDT 2012

Han!!

The script looks and pretty simple. I hope i'm looking at the correct call
below?

So you're calling the trigger from 4001 and redirecting to 4001? Have you
tried calling the trigger from another number?

    Line 29: 641111: Jul 09 14:18:55.344 PDT
%MIVR-ICD_CTI-7-UNK:EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket:
null monitoredDeviceDN:null, connectionCallID: 16782596, callType: 1,
connDeviceID: 2403, *ani: 4001*, dnis: 2410, dialedNumber: 2410,
callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3:
null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null,
callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to
outboundQ

What is the max calls and busy trigger setting on extension 4001?

- Gurpreet

On Mon, Jul 9, 2012 at 6:29 PM, Jason Aarons (AM) <
jason.aarons at dimensiondata.com> wrote:

> Attached screen shot and MIVR log file, I’m not spotting the problem. Does
> it even try to transfer to 1 based on MIVR log?****
>
> ** **
>
> Dialed CTI Route Point 2410, hear my prompt in the menu, select option 1,
> call redirect to 4001 and hear “Please try again”.  The 7965 is 4001 in the
> none partition, so it should not be a CSS issue.  The CTI Port has access
> to Transcoder as 4001 is across WAN/G729, and UCCX is G.711 ulaw.  I can
> manually dial 4001.****
>
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