[cisco-voip] Upgrade from UCCX 7.0(1)SR5 to UCCX 8.5.1.11002-22

[Jonathan Charles]

After importing the data, and phase 1 completes, the 8.5.1 server logs you
off the setup and sends you to appadmin where you are supposed to login and
monitor the remainder of the restore using a pre-upgrade username and
password; however, you cannot login any more using any appadmin account.

in fact, it appears all of the accounts disappear... the clean install
appadmin account and the old appadmin accounts from the backup:

admin:show uccx appadmin administrators
 Command successful.
admin:

It also says to not reboot until the restore is complete... we are going on
10 hours now, with no signs of life from this thing...


How can you monitor if the restore is working without being able to login
to appadmin?

Creating new accounts via the command line also has no effect:


admin:set uccx appadmin administrator crsadmin
Successfully set user as AppAdmin Administrator
 Command successful.
admin:

And all attempts to login to appadmin get this error:

AXL Authentication failed.Please try again.


I have confirmed the axl provider is the live CCM.

admin:show uccx provider ip axl
 Cisco Unified Communications Manager IP is 10.10.33.8

 Command successful.
admin:

What else can I check before calling TAC?



Jonathan
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