[cisco-voip] CUCM 8.6 licenses disappear on reboot

[Jonathan Charles]

Because Ihad 7.1(5) on unsupported hardware; so, I had to do a bridge
upgrade to 8.6, install clean 8.6 on VMware, and restore the backup.

Cisco does not let you download install media (however, there are methods
to make it, install media)...



Jonathan

On Tue, Jul 10, 2012 at 9:57 AM, Ryan Ratliff <rratliff at cisco.com> wrote:

> I'm curious why each of you would do an upgrade to 8.6(2) base when SU1 is
> out there on cisco.com?  You still have to order the 8.6(2) upgrade via
> PUT to get the license but there's no reason to do the 2-step upgrade when
> SU1 is the desired destination (or should be).
>
> -Ryan
>
> On Jul 9, 2012, at 7:29 PM, Matthew Ballard wrote:
>
> I currently have a TAC case open related to the same issue (slower to work
> through as I didn’t discover it until I was in the process of putting the
> system into production).****
> ** **
> In my case it was 7.1.3 -> 8.6.2.20000-2 (I believe, downloaded as a
> installable ISO) -> 8.6.2.21900-5 as a bridge upgrade on a swing server,
> and then 8.6.2.20000-2 upgraded to 8.6.2.21900-5 during the install (the
> option to install a patch during the upgrade), and I hit the same issue.**
> **
> ** **
> I am glad to know it’s a more general issue and not just on my end.****
> ** **
> Matthew Ballard****
> Network Manager****
> Otis College of Art and Design****
> mballard at otis.edu****
> ** **
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Buchanan, James
> *Sent:* Friday, July 06, 2012 8:44 PM
> *To:* Jonathan Charles
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] CUCM 8.6 licenses disappear on reboot****
> ** **
> That particular version has a few bugs around SELinux. It also has that
> nasty bug where you can’t upload MOH files, which apparently manifested
> itself with your license files. You’ll definitely want to get to 8.6(2a)SU1.
> ****
> ** **
> *James Buchanan*|* UC Technology Manager *| *Presidio South *|*
> Presidio Networked Solutions*****
> *12 Cadillac Dr Ste 130 Brentwood, TN 37027 *|* **jbuchanan at presidio.com**
> *
> *D: 615-866-5729* | *F:615-866-5781*  *www.presidio.com*<http://www.presidio.com/>
> ****
> ** **
> *From:* Jonathan Charles [mailto:jonvoip at gmail.com]
> *Sent:* Friday, July 06, 2012 10:43 PM
> *To:* Buchanan, James
> *Cc:* Ted Nugent; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] CUCM 8.6 licenses disappear on reboot****
> ** **
> ** **
>
> 8.6.2.20000-2****
> On Fri, Jul 6, 2012 at 10:31 PM, Buchanan, James <jbuchanan at presidio.com>
> wrote:****
> Wow. What 8.6 specifically were you upgrading to? The latest?****
>  ****
> *James Buchanan*|* UC Technology Manager *| *Presidio South *|*
> Presidio Networked Solutions*****
> *12 Cadillac Dr Ste 130 Brentwood, TN 37027 *|* **jbuchanan at presidio.com**
> ***
> *D: 615-866-5729* | *F:615-866-5781*  *www.presidio.com*<http://www.presidio.com/>
> ****
>  ****
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Jonathan Charles
> *Sent:* Friday, July 06, 2012 10:26 PM
> *To:* Ted Nugent
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] CUCM 8.6 licenses disappear on reboot****
>  ****
> TAC fixed it.****
>  ****
> The server didn't have write rights to the license directory, they added
> it and it works fine now...****
>  ****
> Weird.****
>  ****
>  ****
>
> Jonathan****
> On Fri, Jul 6, 2012 at 9:38 PM, Ted Nugent <tednugent73 at gmail.com> wrote:*
> ***
>
> only time I've seen that is if i didn't have a good application (upgrade
> license), it would take the DLU and Nodes without error but would do
> exactly what you're seeing... In my case I was pulling the licenses off a
> jump drive to a customer PC and then uploading them, i pulled them directly
> off my OWA email and they worked? think maybe the CM 8 lic file is corrupt?
> perhaps have them issue another upgrade license?****
> On Fri, Jul 6, 2012 at 9:47 PM, Jonathan Charles <jonvoip at gmail.com>
> wrote:****
>
> Pretty cool, ****
>  ****
> If I restart the license manager, I get this error on the console:****
>  ****
> Message from syslogd at CCMPUB at Fri Jul  6 20:42:47 2012 ...****
> CCMPUB local7 0 : 0: CCMPUB.mnjtech.com: Jul 07 2012 01:42:47.757 UTC :
>  %UC_CALLMANAGER-0-NoFeatureLicense: %[AppID=Cisco
> CallManager][ClusterID=MNJILCCM01-Cluster][NodeID=MNJCCMPUB]: No feature
> license found****
>  ****
> and this on the CCM Web page:****
>  ****
>
> Licensing Warnings:
> System is operating on insufficient licenses. Please upload additional
> license files.
> Software Version license is missing. Call Manager Service will not start.
> Please upload SW Feature license file.****
>  ****
> And the CCM services on the Pub and Sub are stopped... I can re-upload the
> license and start the services.****
>  ****
>  ****
>  ****
> Jonathan****
>  ****
> On Fri, Jul 6, 2012 at 8:18 PM, Jonathan Charles <jonvoip at gmail.com>
> wrote:****
> I already did, and they already sent me the DLU and Node licenses...****
>  ****
> It is the CUCM 8 and the rehosted license that are not showing up after
> upload (and they do pass validation)...****
>  ****
>  ****
>  ****
>  ****
>  ****
> Jonathan****
>
>  ****
> On Fri, Jul 6, 2012 at 8:14 PM, Gregory Wenzel <gwenzel at conres.com> wrote:
> ****
> Send you license files to licensing at cisco.com to rehost on new version.
> This works only if u have ucss support.
>
> ________________________________________
> From: cisco-voip-bounces at puck.nether.net [
> cisco-voip-bounces at puck.nether.net] on behalf of Jonathan Charles [
> jonvoip at gmail.com]
> Sent: Friday, July 06, 2012 9:05 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] CUCM 8.6 licenses disappear on reboot****
>
>
> We just upgraded a CUCM 7.1.5 system to 8.6 (using bridge method)...
>
> After you upload the licenses, they do not show in the drop down, but you
> cannot upload them again (says they already exist...)
>
> When you reboot the pub, it says no licenses are loaded and kills the
> CallManager service on all nodes.
>
> You can repeat the cycle, re-upload the licenses and start the services...
> but if you reboot, the licenses disappear again...
>
> Any ideas?
>
>
>
> Jonathan****
>
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