[cisco-voip] CUCM 8.6 licenses disappear on reboot

[Buchanan, James]

Speaking from the channel side, I certainly don't take that position. That said, when a new major release comes out (like 9.0), I exercise caution and make sure to read the release notes closely as well as the SRND. With a minor release and a service release, there generally is a reason for it, such as SU1, so in a situation like this one that's been described, I would go straight to SU1, still having read the release notes. A lot of this comes back to experience, and lists like this help all of us share our experiences and go forth better informed. 

James Buchanan| UC Technology Manager | Presidio South | Presidio Networked Solutions 
12 Cadillac Dr Ste 130 Brentwood, TN 37027 | jbuchanan at presidio.com
D: 615-866-5729 | F:615-866-5781  www.presidio.com


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Gurtz
Sent: Tuesday, July 10, 2012 10:26 AM
To: Ryan Ratliff
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM 8.6 licenses disappear on reboot

> I'm curious why each of you would do an upgrade to 8.6(2) base when 
> SU1 is out there on cisco.com?  You still have to order the 8.6(2) 
> upgrade via PUT to get the license but there's no reason to do the 
> 2-step
upgrade
> when SU1 is the desired destination (or should be).

I can't speak for any others of course but I can say that our reseller is staunchly against upgrading...period. The only time they will recommend an upgrade is when we are actively experiencing a known bug and there is no workaround. This goes for Cisco VOIP as well as more traditional IOS/ASAOS devices. There seems to be a perception and intense fear of "spaghetti code" type issues. e.g. fix this; break that, general likelihood of regressions, etc... With all the bugs and warts experienced I'm not sure I would say the fear is unfounded! With no Linux CLI access to actually fix anything, the fear increases.

Internally, we are not allowed to do anything unless recommended/approved by our reseller.

It would be great if Cisco could (broadly) inform the channel
(VARs/Resellers/Etc...) about the benefits of keeping software up-to-date vs. the "Mainframe Mentality." Also, best practices WRT testing/QA for bugs before roll-out...

Again, that's our situation, hoping it's not a widespread one.

~JasonG

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