[cisco-voip] CUCM 8.6 licenses disappear on reboot

Tue Jul 10 12:39:17 EDT 2012

The process would be a lot simpler if Cisco supported 7.1.3 on virtual for the purpose of upgrading to 8.x, sort of the reverse of the bridge upgrade for 8.6.2 on older hardware.

The process I used below was a pain in that I had to find two servers that could operate as the swing servers, get temporary licensing for those, install 7.1.3, DRS, upgrade to 8.6.2, DRS, then do the whole 8.6.2->8.6.2 patch install on VMWare, and finally DRS again with final licensing.

If I could've installed 7.1.3 unsupported on VMWare, but then upgraded to the latest 8.6.2 on VMWare and the system automatically moved into a supported state, that would've simplified my life greatly.

Matthew

________________________________
From: Ryan Ratliff [rratliff at cisco.com]
Sent: Tuesday, July 10, 2012 9:30 AM
To: Matthew Ballard
Cc: 'Buchanan, James'; Jonathan Charles; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM 8.6 licenses disappear on reboot

This is exactly what I'd like to see people doing.  Go straight from 7.x to 8.6(2)SUx (whatever the latest is) and then put that into production on whatever platform you end up on.

Aside from migration issues the complications that can arise with SBD seem to happen more frequently with the 8.x to 8.x upgrade than with 7.x to 8.x.  When you are changing hardware at the same time eliminating that second upgrade reduces the risk of SBD issues.

-Ryan

On Jul 10, 2012, at 12:16 PM, Matthew Ballard wrote:

My case was similar to Jonathan.

My final destination was 8.6 on VMWare.  I was coming from 7.1.3.  I did a swing install of 7.1.3, upgraded that using a bridge upgrade to the latest 8.6.2 SU1.

Then I installed 8.6 on VMWare.  The issue is that the ISO (that I downloaded by doing an e-delivery PUT upgrade), that can actually be booted, is 8.6.2 base.  I didn't see an option for 8.6.2 SU1 that I remember when doing the PUT order, so I downloaded the latest one available.

I needed the bootable ISO to do the initial install on VMWare, and during the install process, I did the patch process to 8.6.2 SU1.

If I had a 8.6.2 SU1 installable ISO available, I would've done that directly, or if I had been upgrading an existing system, I also would've done 8.6.2 SU1 directly, but since I was doing a new install, I didn't have that option (at least not without messing with things).

Matthew

________________________________
From: Ryan Ratliff [rratliff at cisco.com<mailto:rratliff at cisco.com>]
Sent: Tuesday, July 10, 2012 7:57 AM
To: Matthew Ballard
Cc: 'Buchanan, James'; Jonathan Charles; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM 8.6 licenses disappear on reboot

I'm curious why each of you would do an upgrade to 8.6(2) base when SU1 is out there on cisco.com<http://cisco.com><http://cisco.com>?  You still have to order the 8.6(2) upgrade via PUT to get the license but there's no reason to do the 2-step upgrade when SU1 is the desired destination (or should be).

-Ryan

On Jul 9, 2012, at 7:29 PM, Matthew Ballard wrote:

I currently have a TAC case open related to the same issue (slower to work through as I didn’t discover it until I was in the process of putting the system into production).

In my case it was 7.1.3 -> 8.6.2.20000-2 (I believe, downloaded as a installable ISO) -> 8.6.2.21900-5 as a bridge upgrade on a swing server, and then 8.6.2.20000-2 upgraded to 8.6.2.21900-5 during the install (the option to install a patch during the upgrade), and I hit the same issue.

I am glad to know it’s a more general issue and not just on my end.

Matthew Ballard
Network Manager
Otis College of Art and Design
mballard at otis.edu<mailto:mballard at otis.edu><mailto:mballard at otis.edu>

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net><mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Buchanan, James
Sent: Friday, July 06, 2012 8:44 PM
To: Jonathan Charles
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net><mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM 8.6 licenses disappear on reboot

That particular version has a few bugs around SELinux. It also has that nasty bug where you can’t upload MOH files, which apparently manifested itself with your license files. You’ll definitely want to get to 8.6(2a)SU1.

James Buchanan| UC Technology Manager | Presidio South | Presidio Networked Solutions
12 Cadillac Dr Ste 130 Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com><mailto:jbuchanan at presidio.com>
D: 615-866-5729 | F:615-866-5781  www.presidio.com<http://www.presidio.com><http://www.presidio.com/>

From: Jonathan Charles [mailto:jonvoip at gmail.com]<mailto:[mailto:jonvoip at gmail.com]>
Sent: Friday, July 06, 2012 10:43 PM
To: Buchanan, James
Cc: Ted Nugent; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net><mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM 8.6 licenses disappear on reboot

8.6.2.20000-2
On Fri, Jul 6, 2012 at 10:31 PM, Buchanan, James <jbuchanan at presidio.com<mailto:jbuchanan at presidio.com><mailto:jbuchanan at presidio.com>> wrote:
Wow. What 8.6 specifically were you upgrading to? The latest?

James Buchanan| UC Technology Manager | Presidio South | Presidio Networked Solutions
12 Cadillac Dr Ste 130 Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com><mailto:jbuchanan at presidio.com>
D: 615-866-5729<tel:615-866-5729> | F:615-866-5781<tel:615-866-5781>  www.presidio.com<http://www.presidio.com><http://www.presidio.com/>

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net><mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Jonathan Charles
Sent: Friday, July 06, 2012 10:26 PM
To: Ted Nugent
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net><mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM 8.6 licenses disappear on reboot

TAC fixed it.

The server didn't have write rights to the license directory, they added it and it works fine now...

Weird.

Jonathan
On Fri, Jul 6, 2012 at 9:38 PM, Ted Nugent <tednugent73 at gmail.com<mailto:tednugent73 at gmail.com><mailto:tednugent73 at gmail.com>> wrote:
only time I've seen that is if i didn't have a good application (upgrade license), it would take the DLU and Nodes without error but would do exactly what you're seeing... In my case I was pulling the licenses off a jump drive to a customer PC and then uploading them, i pulled them directly off my OWA email and they worked? think maybe the CM 8 lic file is corrupt? perhaps have them issue another upgrade license?
On Fri, Jul 6, 2012 at 9:47 PM, Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com><mailto:jonvoip at gmail.com>> wrote:
Pretty cool,

If I restart the license manager, I get this error on the console:

Message from syslogd at CCMPUB at Fri Jul  6 20:42:47 2012 ...
CCMPUB local7 0 : 0: CCMPUB.mnjtech.com<http://CCMPUB.mnjtech.com><http://CCMPUB.mnjtech.com/>: Jul 07 2012 01:42:47.757 UTC :  %UC_CALLMANAGER-0-NoFeatureLicense: %[AppID=Cisco CallManager][ClusterID=MNJILCCM01-Cluster][NodeID=MNJCCMPUB]: No feature license found

and this on the CCM Web page:

Licensing Warnings:
System is operating on insufficient licenses. Please upload additional license files.
Software Version license is missing. Call Manager Service will not start. Please upload SW Feature license file.

And the CCM services on the Pub and Sub are stopped... I can re-upload the license and start the services.

Jonathan

On Fri, Jul 6, 2012 at 8:18 PM, Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com><mailto:jonvoip at gmail.com>> wrote:
I already did, and they already sent me the DLU and Node licenses...

It is the CUCM 8 and the rehosted license that are not showing up after upload (and they do pass validation)...

Jonathan

On Fri, Jul 6, 2012 at 8:14 PM, Gregory Wenzel <gwenzel at conres.com<mailto:gwenzel at conres.com><mailto:gwenzel at conres.com>> wrote:
Send you license files to licensing at cisco.com<mailto:licensing at cisco.com><mailto:licensing at cisco.com> to rehost on new version. This works only if u have ucss support.

________________________________________
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net><mailto:cisco-voip-bounces at puck.nether.net> [cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net><mailto:cisco-voip-bounces at puck.nether.net>] on behalf of Jonathan Charles [jonvoip at gmail.com<mailto:jonvoip at gmail.com><mailto:jonvoip at gmail.com>]
Sent: Friday, July 06, 2012 9:05 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net><mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] CUCM 8.6 licenses disappear on reboot

We just upgraded a CUCM 7.1.5 system to 8.6 (using bridge method)...

After you upload the licenses, they do not show in the drop down, but you cannot upload them again (says they already exist...)

When you reboot the pub, it says no licenses are loaded and kills the CallManager service on all nodes.

You can repeat the cycle, re-upload the licenses and start the services... but if you reboot, the licenses disappear again...

Any ideas?

Jonathan
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