[cisco-voip] A Phone call generates an email response based on users outlook calendar

[Ryan Ratliff]

I'd guess the desire is to email responses back to customers when you miss their calls.

Was the email from a person or system-generated?  The first thing that popped into my mind was an admin seeing the missed call and shooting an email off to the client.  If it's system generated the email headers may provide a clue as to what generated it.

-Ryan

On Jul 12, 2012, at 9:42 AM, Jason Aarons (AM) wrote:

What is the desired goal? To hide your calling party number/name so they don’t know whom is calling?
 
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Gregory Wenzel
Sent: Thursday, July 12, 2012 7:21 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] A Phone call generates an email response based on users outlook calendar
 
 

I am certain this is a UCCX/UCCE product but the client that was called has hundreds of users.


My clients made a phone call to another client separate systems. My client has CUCM8.x far end client hasunknown system. Client calls other client of his, phone rings and doesn’t go to vm because he hangs up. Then a few minutes later my client  was the caller receives an email that says " Thank you for calling but Mr. Smith is in a meeting right now “Please call back" I am pretty sure the client that my client called knows his calling number. What can do that? I know the answer is UCCX with a great script but is there any other way to do that?
 
 
Does Avaya, Shortel, Other systems have this feature ?
 
TIA
 
Greg

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