[cisco-voip] UCCX Script Repository Suggestions

[sourav ......pa$$ion of IT]

EWT (Expected wait time ) script is also on-demand & helpful for the
learner.

Thanks,Sourav


On Tue, Jul 17, 2012 at 6:46 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

> Agreed. Prompt recording would be very useful.
>
> Also, an opening/closing script that puts queues into the proper state. As
> far as I know, opening and closing has to be hardcoded into the script
> otherwise.
>
> We've had to create both of these scripts ourselves, making use of an
> off-box SQL database and built-in logins.
>
> If the sample scripts could use an on-box XML file or something like that,
> that would be neat. Also, have some sort of security, using number IDs and
> PINs.
>
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
>                               - LFJ (with apologies to Mr. Popeil)
>
>
> ------------------------------
> *From: *"Eric Butcher" <ericbutcher at yahoo.com>
> *To: *"Ryan LaFountain (rlafount)" <rlafount at cisco.com>,
> cisco-voip at puck.nether.net
> *Sent: *Tuesday, July 17, 2012 8:28:30 AM
> *Subject: *Re: [cisco-voip] UCCX Script Repository Suggestions
>
>
> A simple prompt recording script is always useful.  You'd be hard pressed
> to find a UCCX environment where it isn't.
>
>   ------------------------------
> *From:* Ryan LaFountain (rlafount) <rlafount at cisco.com>
> *To:* "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
> *Sent:* Tuesday, July 17, 2012 8:08 AM
> *Subject:* [cisco-voip] UCCX Script Repository Suggestions
>
> Hi All,
>
> As you may be aware, we publish a UCCX script repository on cisco.com
> which has a collection of sample UCCX scripts (and design documents) for
> use. These serve as examples on how to accomplish common tasks or learn
> best practices in UCCX scripting.
>
> The script repository hasn't been officially updated since UCCX 7.0,
> although the scripts contained therein can be used on a UCCX 8.x or 9.x
> system with either slight tweaks or automatic conversion in a 8.0 or 9.0
> editor.
>
> With the 9.0 release, we're looking to update and refresh the script
> repository removing unneeded scripts, modifying those that need updating
> and adding scripts.
>
> I wanted to reach out to see what scripts, past what we currently have,
> would be useful inclusions in the script repository. This can include
> common scripts that you deploy on a regular basis or scripts showcasing
> common scripting errors you see in the field.
>
> Please unicast me your suggestions. I'll collect responses and pass them
> to the development team as suggested inputs from the community.
>
> Thanks in advance!
>
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Email: rlafount at cisco.com
> Hours: M ­ F 9:00am ­ 5:00pm
>
>
>
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