[cisco-voip] Odd 79XX Remote Behavior

[Chris Lee]

Sorry to pepper you with questions...

SIP/SCCP?  Firmware version of phones?  Did users locally reboot the phone
and it came up in a "bricked" fashion?

Thx,

Chris

On Wed, Jun 6, 2012 at 10:24 AM, Tim <bcchimp at gmail.com> wrote:

> All,****
>
> ** **
>
> I have a problem that I think will stump most people.****
>
> ** **
>
> We have some remote personnel from our main site, building VPN Tunnels
> using a 2811 to 881 Cisco router.  At their home, they have 794x and 796x
> phones.  The phones work fine with no issues for periods of time before the
> phone seems to almost brick.  The screen shows a generic date and time, no
> softkeys, no extensions.  CUCM shows the phone as "registered," but you
> cannot get to the web interface of the phone.  Switch on the back of the
> phone continues to work serving connection to the PCs that are hooked up to
> them.****
>
> ** **
>
> We then get the phone shipped back to the main site, plug it in, and it
> comes up with no issues.  We'll ship another phone out, it works great for
> a period of time, then stops working again.  IP Communicator works fine
> from remote on these connections.****
>
> ** **
>
> Any ideas?****
>
> ** **
>
> Thanks,****
>
> Tim****
>
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