[cisco-voip] Odd 79XX Remote Behavior

[Tim]

Yea, unfortunately it's not a bad connection.

 

Have determined that in the packet trace that CUCM is sending back: "Error
Code, Code: File not found"  when the phone requests the
SEPXXXXXXXXXXXX.cnf.xml file

 

Using tftpd, I was able to download the file directly from the CUCM server
from the remote computer (that's attached to the phone).  So the file
exists, but CUCM is replying to the phone that it does not exist.

 

Really weird behavior.

 

From: Jason Aarons (AM) [mailto:jason.aarons at dimensiondata.com] 
Sent: Wednesday, June 06, 2012 2:13 PM
To: cisco-voip at puck.nether.net; bcchimp at gmail.com
Subject: RE: [cisco-voip] Odd 79XX Remote Behavior

 

Last I ran into this, 3 weeks ago. The wan link had large packet loss.
Phones were doing odd things. Wireshark showed tftp timeouts, retries, etc.
I had ccm 8.5.1su3 with 7965s sccp 9.2.1sr2s. Carrier fixes it.

Sent from my Android phone using TouchDown (www.nitrodesk.com)

-----Original Message----- 
From: Tim [bcchimp at gmail.com]
Received: Wednesday, 06 Jun 2012, 1:50pm
To: Jason Aarons (AM) [jason.aarons at us.didata.com];
cisco-voip at puck.nether.net [cisco-voip at puck.nether.net]
Subject: RE: [cisco-voip] Odd 79XX Remote Behavior

You read my mind on the trace, getting TFTP errors when it's trying to
access the file from CUCM.  Version 7.15.

 

From: Jason Aarons (AM) [mailto:jason.aarons at dimensiondata.com] 
Sent: Wednesday, June 06, 2012 12:58 PM
To: Tim; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Odd 79XX Remote Behavior

 

Go onsite and Wireshark/console/logs the back of phone, etc.

 

Have you tired changing load on phone?  This is CallManager not CME right?

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim
Sent: Wednesday, June 06, 2012 11:24 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Odd 79XX Remote Behavior

 

 

All,

 

I have a problem that I think will stump most people.

 

We have some remote personnel from our main site, building VPN Tunnels using
a 2811 to 881 Cisco router.  At their home, they have 794x and 796x phones.
The phones work fine with no issues for periods of time before the phone
seems to almost brick.  The screen shows a generic date and time, no
softkeys, no extensions.  CUCM shows the phone as "registered," but you
cannot get to the web interface of the phone.  Switch on the back of the
phone continues to work serving connection to the PCs that are hooked up to
them.

 

We then get the phone shipped back to the main site, plug it in, and it
comes up with no issues.  We'll ship another phone out, it works great for a
period of time, then stops working again.  IP Communicator works fine from
remote on these connections.

 

Any ideas?

 

Thanks,

Tim



itevomcid 

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