[cisco-voip] CallRex integration to Cisco Cucm 8.0.3 6.12.2012

[Grant, Bennie]

Yep – as Matt says, there's 2 different ways to be recording – which one is it?

As a rule with CallRex/mirroring – if the packets are being received by the CallRex application, then it'll be recording the call. 95% of the issues in this configuration are actually on the network/CUCM side related to some packets not reaching the CallRex server for some reason

There's some useful info at http://help.telrex.com – and failing that feel free to raise a support ticket. To Matt's point, I'm aware of the response time on the CallRex support side, and its something we're looking to improve – but as he says, we have very good people there to help you

Cheers

Bennie Grant
VP - Operations
Mettoni
D: 919-392-2241 |  M: 919-599-8744
Part of the Mettoni group | www.mettoni.com

From: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>
Date: Tuesday, June 12, 2012 12:50 PM
To: Rick Gilliam <rdg7656 at yahoo.com<mailto:rdg7656 at yahoo.com>>, cisco voip <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] CallRex integration to Cisco Cucm 8.0.3 6.12.2012

What mode are you using forked or vlan based mirroring? I have both and they work flawlessly, but extensions can’t be shared…
Their support is pretty good, semi slow but once you get someone they will get you fixed

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rick Gilliam
Sent: Tuesday, June 12, 2012 9:46 AM
To: cisco voip
Subject: [cisco-voip] CallRex integration to Cisco Cucm 8.0.3 6.12.2012

Anyone have any experience with CallRex recording ?
Internal is working fine while I see these error's on several 7940 and 7962 ipsets.
the log looks like this example.
When the Skinny "SCCP" or TCP has a channel failure the recording does not function.
The voice call does continue as usual.
Thank you All.
234      4.755583         10.20.20.216   10.20.0.188     ICMP   70        Destination unreachable (Port unreachable)
128      3.912580         10.20.20.216   10.20.30.7       SKINNY            74        0x00000049 (Unknown)

219      4.730817         10.20.30.7       10.20.20.216   SKINNY            82        [TCP Retransmission] StopMediaTransmission



Rick Gilliam
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