[cisco-voip] ITL issue - incomplete ITL files cached on TFTP ?

[Justin Steinberg]

Looks like a couple of bugs are describing my problem:

CSCth63321 - Incomplete ITL built after Sub is upgraded-TFTP service
running on Sub
CSCte58709 - Upgrading subscriber from pre 8.0 to 8.0+ requires restart
TFTP, CUCM

I am just unsure whether restarting the TFTP service as the notes describe
will cause me to need to delete ITLs from the phones.

On Fri, Mar 2, 2012 at 11:08 AM, Justin Steinberg <jsteinberg at gmail.com>wrote:

> Worked on an upgrade last night from CM 7.1 to 8.5.
>
> After the upgrade I am having some ITL issues and think I have a couple
> ways to work this out but wanted to run this past the group as I haven't
> seen anyone with a specific issue like this.
>
> CM 8.5.1su2 with three CUCMs running CallManager & TFTP service
>
> What is not working:
> -Corporate Directory - I am receiving host not found.  I verified on the
> phone console logs that I am having a TVS/ITL issue.
> -When I look at the contents of the ITL file on the phone LCD, I am only
> seeing entries for TFTP and TVS on the server that TFTP is pointing to.  I
> do not see any entries for other cluster nodes
>
> What is working:
> -TFTP downloads (ring tones, etc) and TFTP config changes
> -'show itl' from CLI is showing verification is ok on all nodes
>
> When I do a TFTP get and download the ITL file from CUCM and compare the
> Md5 with the phone things match.  Show ITL on the CLI shows verification is
> ok.   However, if I open the ITLSEPxxxxx.tlv file in notepad, I am not
> seeing all of my servers listed in the ITL file.   However, when I do a
> 'show ITL' from the CLI, all the servers show up in there.  It is almost
> like the TFTP server has old versions of the ITL file (based on
> switch-version times? etc) and was not updated as other subs went through
> the switch-version from 7.1 to 8.5.
>
> On a hunch, I restarted the TFTP service on a sub that no phones actually
> use for TFTP.  After restarting the TFTP service, if I download the
> ITLSEPxxxx.tlv file and do a MD5, the value changed from pre-TFTP service
> restart.  Now when I open the file in notepad, I see all of my CUCMs listed
> in the ITL file.
>
> My question is, can I just restart the TFTP service on the sub that my
> phones are actually using for TFTP?    I am thinking the TFTP restart will
> cause the ITL to update (and include the other cluster nodes) but I am not
> sure whether the phones will then fail with ITL mismatch or whether the
> phones will update their ITL file and now include the other servers.
>
> I am also thinking of implementing the rollback to PRE 8.0 service
> parameter, resetting the phones to clear the ITL and then restart the TFTP
> service.
>
> Any thoughts on whether restarting the TFTP service on the node that
> phones are using for TFTP will just update the existing ITL the phones use
> with the other CM nodes or whether that will in effect create an entirely
> new ITL which would then require manually deleting the ITL files ?
>
> Thanks
>
> Justin
>
>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20120302/2f490338/attachment.html>