[cisco-voip] Calling Party Number not showing up on some carriers sets (most of the time)

Fri Mar 2 12:11:37 EST 2012

I'm not quite sure how using local route groups will help here. But I'll have to read up on local route groups again. If you have the article handy that would be good to know, I can also google for it. 

My goal would be to do the following: 

    • use TEHO for LD savings, but if the TEHO destination is saturated, use one of the other location gateways 
    • mark the call as "SUBSCRIBER" if the call is coming from a local number, mark the number as "NATIONAL" if the call is coming from a non-local number 

Of course, this is all a moot point if using SUBSCRIBER is not common practice. The reason I say this is because marked as NATIONAL, even local calls appear with a +1 on some phones. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 

----- Original Message -----
From: "Mike Olivere" <mikeeo at msn.com> 
To: "Matthew Loraditch" <MLoraditch at heliontechnologies.com> 
Cc: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "Nate VanMaren" <VanMarenNP at ldschurch.org>, "cisco-voip" <cisco-voip at puck.nether.net> 
Sent: Thursday, March 1, 2012 8:28:34 PM 
Subject: Re: [cisco-voip] Calling Party Number not showing up on some carriers sets (most of the time) 

Ever since 7.x you really don't want to be doing anything at the route pattern level except routing to the gateway. Mark Snow has a really good article on globalization using translation patterns, calling number transformation patterns and called number transformation patterns. Local route groups allow you to format your number & type no matter where the egress point is. 

Sent from my iPhone 

On Mar 1, 2012, at 7:55 PM, Matthew Loraditch < MLoraditch at heliontechnologies.com > wrote: 

It becomes more complicated as your dial plan gets larger. I do the calling number at the PRI level as my clients (so far) always just want their 10 digit isdn, national numbers outpulsed, for the called number that's trickier. In my scenarios I have to do that at the route pattern level. You can also manipulate the calling number here. I believe there are other places in the call path you can manipulate this, but don't recall off the top of my head 

Matthew G. Loraditch - CCVP, CCNA, CCDA 

1965 Greenspring Drive 
Timonium, MD 21093 

voice. 410.252.8830 
fax. 410.252.9284 

Twitter | Facebook | Website | Email Support 

From: cisco-voip-bounces at puck.nether.net [ cisco-voip-bounces at puck.nether.net ] on behalf of Lelio Fulgenzi [ lelio at uoguelph.ca ] 
Sent: Thursday, March 01, 2012 7:39 PM 
To: Nate VanMaren 
Cc: cisco-voip 
Subject: Re: [cisco-voip] Calling Party Number not showing up on some carriers sets (most of the time) 

Thanks Nate. 

Does 10 digit local dialing come into play here at all? 

When I send local 10 digit calls out as National, I get a +1 on my cell phone. When I send it out as Subscriber, the +1 is gone. Luckily, most cell phones can interpret this correctly, but I'm sure we'll get plenty of calls complaining. 

And while marking it as Subscriber will work for calls from one campus, because I use the same route patterns for remote campuses, the calls will come out as subscriber without the +1 but from a long distance number. 

I lose either way. :( 

Sent from my iPhone... 

"There's no place like 127.0.0.1" 

On Mar 1, 2012, at 7:24 PM, Nate VanMaren < VanMarenNP at ldschurch.org > wrote: 

It depends on what your sending out. 

So If you’re sending 10 digits in NANP, then it’s national. 

International is used when you’re only sending an international number, not with an access code, 

If your sending 7 digits, then that’s subscriber number. 

If you send out 011 InterNational number you need to set unknown/unknown. If you don’t send the 011, then you send international. 

-nate 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi 
Sent: Thursday, March 01, 2012 2:54 PM 
To: Erick 
Cc: cisco-voip 
Subject: Re: [cisco-voip] Calling Party Number not showing up on some carriers sets (most of the time) 

I'm wondering if when the PBX passes the call to CallManager it marks it properly and then CallManager just passes that value along. I'm having a bit of a hard time finding the information in the CallManager traces to compare the two calls. 

The telco did come back showing that a call from our location did have unknown. I did a quick test and was able to modify the results using a combination of types and plans. I'm hoping to speak to them to get an idea of best practices as to how to mark these. 

For example, is it OK to mark all calls as national, or should I mark some as subscriber if appropriate? Do I have to mark my international calls as International? With our TEHO implementation, should I mark the call as national when coming from a different location? 

I can just see this being the first change in a domino affect, ugh. Why was this working until only a short time ago?!?!?! 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 

----- Original Message -----

From: "Erick" < ewellnitzvoip at gmail.com > 
To: "Lelio Fulgenzi" < lelio at uoguelph.ca > 
Cc: "cisco-voip" < cisco-voip at puck.nether.net > 
Sent: Thursday, March 1, 2012 3:57:03 PM 
Subject: Re: [cisco-voip] Calling Party Number not showing up on some carriers sets (most of the time) 

I had the same behavior with a Siemens PBX and CUCM to multiple cellular carriers. It didn't make sense but it worked. 

On Mar 1, 2012, at 2:48 PM, Lelio Fulgenzi < lelio at uoguelph.ca > wrote: 

Something to review, but I can force a call out the same gateway that calls from the PBX are sent out of and still have Unknown appearing. 

Very weird. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 

----- Original Message -----

From: "Erick" < ewellnitzvoip at gmail.com > 
To: "Lelio Fulgenzi" < lelio at uoguelph.ca > 
Cc: "cisco-voip" < cisco-voip at puck.nether.net > 
Sent: Thursday, March 1, 2012 3:40:55 PM 
Subject: Re: [cisco-voip] Calling Party Number not showing up on some carriers sets (most of the time) 

Been there. 

Verify you have the proper information in the dropdowns in the 'call routing information - outbound calls' section of the PRI/gateway configuration. 

On Mar 1, 2012, at 2:24 PM, Lelio Fulgenzi < lelio at uoguelph.ca > wrote: 

OK, here's a weird one. 

We have had complaints about calls from our campus showing up as Unknown to a certain (Rogers) carrier. 

I've done some testing and can replicate the problem using different phones, different gateways, different telco providers (Telus, Bell), etc. All show the same results. Unknown to Rogers customers, but the correct number to other carrier customers (Bell). 

The one anomaly is when an outbound call is placed from one of our legacy PBX phones which are connected to our Cisco system via T1/PRI. Calls from these phones have the correct calling party number displayed on Rogers clients phones. 

I've tried to replicate (albeit one at a time) any difference between the call routing from the HiCom vs the IP phone and no difference in the outcome. 

Anybody have any clue what might be causing this? 

My first thought is that it is a Rogers issue, but the fact that we are sending the number out for a particular group of users and it works fine has me thinking. Could the calls be marked slightly differently and this difference is not recognized by Rogers? 

The problem only started happening a few months ago. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 

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