[cisco-voip] Poor voice quality for cue AA announcement

[Nick Matthews]

Things to check:
-CPU history on box, and cue
-Memory utilization on router
-Bug check on CUE for high CPU bugs

If you're on an older version of CUE it may be easier just to upgrade,
since it's likely a CUE problem.

You could do a traffic-export on the interface to CUE.  It would show
what the router is receiving from CUE during the problem.  I don't
have a router in front of me, but the config looks like this:

ip traffic-export profile CUECAP
bidir

int in0/0
ip traffic-export apply CUECAP mode capture

exit
exit
traffic-export int in0/0 clear
traffic-export int in0/0 start
(recreate the problem)
traffic-export int in0/0 stop
traffic-export int in0/0 copy tftp://1.1.1.1/CUE-capture.pcap

-nick

On Sun, Mar 4, 2012 at 1:05 AM, Ki Wi <kiwi.voice at gmail.com> wrote:
> It's a remote site, 28xx voice gateway with cue connected back to a cucm cluster via cti (typical cucm-cue setup).
>
> However, there's a intermittent issue with the voice quality for announcement from cue.
>
> Basically customer call in via analog line, it will be routed to AA in local cue. Signaling wise it will goes to cucm cluster and hit the cti port.
>
> How do I troubleshoot in such situation? I have ensured that there's no transcoder triggered along the way.
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