[cisco-voip] Shared lines on UCCX 8.x

Wed May 30 10:39:36 EDT 2012

Same with other CTI applications like CExAC. No shared lines when you have call control. In the release notes along with other unsupported scenarios.

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-----Original Message-----
From: Matthew Loraditch [MLoraditch at heliontechnologies.com]
Received: Wednesday, 30 May 2012, 10:36am
To: Louis Koekemoer (ZA) [Louis.Koekemoer at za.didata.com]; cisco-voip at puck.nether.net [cisco-voip at puck.nether.net]
Subject: Re: [cisco-voip] Shared lines on UCCX 8.x

It is not and has never been supported. Now there is an actual block to prevent it.
Your usage probably violates the licensing agreements as well

Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA

1965 Greenspring Drive
Timonium, MD 21093

voice. 410.252.8830
fax.  410.252.9284

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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Louis Koekemoer (ZA)
Sent: Wednesday, May 30, 2012 10:30 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Shared lines on UCCX 8.x

I have a client with numerous small sites all over. The run a UCCX 8.0.2.10000-41 cluster. They used to have a windows version and we did a setup for them for 60 sites as follows:

-          6 users per site

-          Each user has the Pilot number for the site configured as the 2nd line

-          1 user will be an IPCC extension, but this is the same DN as the 2nd line of all the other phones

-          They use Phone Agent on this one phone to log into the phone agent.

So now when we used to call in, the call will be queued and presented to the agent and ringing on all the phones on site’s 2nd line and any of the 5 users could answer the call.

Now since we upgraded to 8.0.2.10000-41, we getting the following message. “An extension on the agent phone is shared with one or more other devices. This configuration is not supported.”

My suspicion is that cisco did this for a reason. Previously we could get away with 60 agent licenses and now we will require 300.

Does anyone know how we can enable shared lines on UCCX?

Regards

Louis Koekemoer

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