[cisco-voip] Shared lines on UCCX 8.x

Wed May 30 15:33:39 EDT 2012

Are you on Call manager 8.0.2 or higher?

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_2/ccmfeat/fsem.html#wp1386088

Extension Mobility Equivalency

Cisco Extension Mobility (EM) equivalency eliminates the phone-model
dependency of phone button templates. The following factors determine the
model equivalency among the various phones:

•Various features that the phone models support

•Number of buttons that the phone models support

EM equivalency supports these features for the Cisco Unified IP Phones:

•Feature Safe on Phone Button Template—Phones can use any phone button
template that has the same number of line buttons that the phone model
supports.

•Size Safe on Phone Button Template—This feature allows the user to use any
phone button template that is configured on the system.

Cisco Unified Communications Manager enhances the existing Extension
Mobility (EM) equivalency mechanism to work across phone types as follows:

•Feature Safe on Phone Button Template—For both SCCP and SIP protocols, the
following Cisco Unified IP Phone models support the Feature Safe feature:
7931, 7941, 7941G-GE, 7942, 7945, 7961G-GE, 7962, 7965, 7970, 7971, 7975.
For the SIP protocol only, the following Cisco Unified IP Phone models
support the Feature Safe feature: 8961, 9951, 9971.

It's a long section, I only pasted a small part of it.

Mike

On Wed, May 30, 2012 at 2:59 PM, Ed Leatherman <ealeatherman at gmail.com>wrote:

> I've got a few agents on extension mobility that needed the capability to
> log in either at a 7970, 7962 or 7960 phone - in the past I needed to
> create separate profiles for each phone model due to the different # of
> buttons and the older 7960. Each profile had the same agent extension, even
> though they were only active one at a time- do you think this will count as
> a "shared line" when it's checked? Still running uccx7 here but upgrading
> to 8.5 when I can.
>
>
>
> On Wed, May 30, 2012 at 10:51 AM, Wes Sisk <wsisk at cisco.com> wrote:
>
>> And supporting documentation:
>>
>> http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf
>> Page 10:
>> General Unsupported Features
>> • Third party agents cannot perform call control operations from CAD
>> (answer, transfer, conference, place call).
>> • SIP and analog phones are not supported as agent devices. Only SCCP
>> phones are supported as agent devices.
>> *• Shared line and monitored DN are not supported on agent phones.*
>>
>> Regards,
>> Wes
>>
>> On May 30, 2012, at 10:43 AM, Wes Sisk wrote:
>>
>> Agreed with Matthew on this one. The difference, as I understand it, in
>> UCCX 8.x is that shared line check is performed earlier and more
>> consistently in the agent login process.
>>
>> UCCX does not support shared lines. They produce event sequences which
>> UCCX cannot handle. We've seen this from several customers now. It appears
>> some configurations were able to use shared lines. Typically those would
>> experience "unexpected behaviors" so it is better to block the
>> configuration earlier and avoid the poor experience for the user and
>> administrator on the backend.
>>
>> Regards,
>> wes
>>
>> On May 30, 2012, at 10:35 AM, Matthew Loraditch wrote:
>>
>> It is not and has never been supported. Now there is an actual block to
>> prevent it.****
>> Your usage probably violates the licensing agreements as well****
>> ** **
>> ** **
>> Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA
>>
>> 1965 Greenspring Drive
>> Timonium, MD 21093
>>
>> voice. 410.252.8830
>> fax.  410.252.9284
>>
>> Twitter <http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>
>> | Website <http://www.heliontechnologies.com/>  |  Email Support<support at heliontechnologies.com?subject=Technical%20Support%20Request>
>> ****
>>
>> ** **
>> ** **
>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Louis Koekemoer (ZA)
>> *Sent:* Wednesday, May 30, 2012 10:30 AM
>> *To:* cisco-voip at puck.nether.net
>> *Subject:* [cisco-voip] Shared lines on UCCX 8.x****
>> ** **
>>
>> ** **
>> I have a client with numerous small sites all over. The run a UCCX
>> 8.0.2.10000-41 cluster. They used to have a windows version and we did a
>> setup for them for 60 sites as follows:****
>> ** **
>> -          6 users per site****
>> -          Each user has the Pilot number for the site configured as the
>> 2nd line****
>> -          1 user will be an IPCC extension, but this is the same DN as
>> the 2nd line of all the other phones****
>> -          They use Phone Agent on this one phone to log into the phone
>> agent.****
>> ** **
>> So now when we used to call in, the call will be queued and presented to
>> the agent and ringing on all the phones on site’s 2nd line and any of
>> the 5 users could answer the call.****
>> ** **
>> Now since we upgraded to 8.0.2.10000-41, we getting the following
>> message. “An extension on the agent phone is shared with one or more other
>> devices. This configuration is not supported.”****
>> ** **
>> My suspicion is that cisco did this for a reason. Previously we could get
>> away with 60 agent licenses and now we will require 300.****
>> ** **
>> Does anyone know how we can enable shared lines on UCCX?****
>> ** **
>> ** **
>> Regards****
>> ** **
>> *Louis Koekemoer*
>>
>>
>> This email and all contents are subject to the following disclaimer:
>> "http://www.dimensiondata.com/emaildisclaimer"<http://www.dimensiondata.com/emaildisclaimer>
>> ****
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>
>
> --
> Ed Leatherman
>
>
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