[cisco-voip] The type of your terminal is unknown to the system

[Ovidiu Popa]

Hello

Unity Connection (8.5.1ES65.13900-65) is returning the following error 
message when creating a user via SOAP/AXL:
"The type of your terminal is unknown to the system"

39 out of 218 users were rejected with this error.

Compared logs for successful and unsuccessful attempts while in debug 
mode and nothing stands out.

Anyone familiar with a bug that could cause this?

Thank you,

Regards,
Ovidiu


00:53:57.859 |28915,,,Cuals,1,INFO  [http-8443-11] 
com.cisco.unity.cuals.CiscoUnityDb  -
     ExecuteProc:
     csp_subscribercreate
     @DtmfAccessId=8107,
     @DisplayName=,
     @EmailAddress=slc at acme.com,
     @LastName=SLC Test,
     @FirstName=,
     @Language=1036,
     @TemplateObjectId=419d262a-089f-4478-b6e7-558150c5ebb8,
     @MediaSwitchObjectId=aa9c3a8c-2613-4b86-b0e6-bab8db780d6d,
     @Alias=8107

NOTE: Line indented for easy reading

00:53:57.859 |28915,,,Cuals,1,INFO  [http-8443-11] 
com.cisco.unity.cuals.CiscoUnityDb  - Connected to database
00:53:58.103 |28915,,,Cuals,1,INFO  [http-8443-11] 
com.cisco.unity.cuals.CiscoUnityDb  - Database connection closed
00:53:58.103 |28915,,,Cuals,1,INFO  [http-8443-11] 
com.cisco.unity.cuals.CiscoUnityDb  - User authorized to exexcute 
(csp_subscribercreate)
00:53:58.288 |28915,,,Cuals,1,ERROR [http-8443-11] 
com.cisco.unity.cuals.CiscoUnityDb  - Database exception thrown while 
executing stored procedure: The type of your terminal is unknown to the 
system.
00:53:58.288 |28915,,,Cuals,1,INFO  [http-8443-11] 
com.cisco.unity.cuals.CiscoUnityDb  - Database connection closed


01:38:30.977 |16013,,,Cuals,2,DEBUG [http-8443-5] 
com.cisco.unity.cuals.CiscoUnityDb  - Value of parameter (pAlias): 8107
01:38:30.977 |16013,,,Cuals,2,DEBUG [http-8443-5] 
com.cisco.unity.cuals.CiscoUnityDb  - Value of parameter (pFirstName):
01:38:30.977 |16013,,,Cuals,2,DEBUG [http-8443-5] 
com.cisco.unity.cuals.CiscoUnityDb  - Value of parameter (pDisplayName):
01:38:30.977 |16013,,,Cuals,2,DEBUG [http-8443-5] 
com.cisco.unity.cuals.CiscoUnityDb  - Value of parameter 
(pEmailAddress): slc at acme.com
01:38:30.977 |16013,,,Cuals,2,DEBUG [http-8443-5] 
com.cisco.unity.cuals.CiscoUnityDb  - Value of parameter 
(pDtmfAccessId): 8107
01:38:30.977 |16013,,,Cuals,2,DEBUG [http-8443-5] 
com.cisco.unity.cuals.CiscoUnityDb  - Value of parameter (pLanguage): 1036
01:38:30.977 |16013,,,Cuals,2,DEBUG [http-8443-5] 
com.cisco.unity.cuals.CiscoUnityDb  - Value of parameter 
(pTemplateObjectId): 419d262a-089f-4478-b6e7-558150c5ebb8
01:38:30.978 |16013,,,Cuals,2,DEBUG [http-8443-5] 
com.cisco.unity.cuals.CiscoUnityDb  - Value of parameter 
(pMediaSwitchObjectId): aa9c3a8c-2613-4b86-b0e6-bab8db780d6d
01:38:30.978 |16013,,,Cuals,2,DEBUG [http-8443-5] 
com.cisco.unity.cuals.CiscoUnityDb  - Value of parameter (pLastName): 
SLC Test
01:38:31.120 |16013,,,Cuals,2,ERROR [http-8443-5] 
com.cisco.unity.cuals.CiscoUnityDb  - Database exception thrown while 
executing stored procedure: The type of your terminal is unknown to the 
system.
01:38:31.120 |16013,,,Cuals,2,DEBUG [http-8443-5] 
com.cisco.unity.cuals.CiscoUnityDb  - Closing database connection
01:38:31.121 |16013,,,Cuals,2,INFO  [http-8443-5] 
com.cisco.unity.cuals.CiscoUnityDb  - Database connection closed