[cisco-voip] UCCX out bound dialing

[Haas, Neal]

Thanks for the help!


Neal Haas

-----Original Message-----
From: Peter Slow [mailto:peter.slow at gmail.com] 
Sent: Thursday, November 29, 2012 10:13 AM
To: Matthew Saskin
Cc: Haas, Neal; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX out bound dialing

googled for "CPA cisco dialing" and found this, since i didnt know wahat CPA was =P http://www.cisco.com/en/US/tech/tk652/tk701/technologies_tech_note09186a0080b2ad01.shtml
"Call Progress Analysis (CPA) is the new DSP algorithm that analyzes the TDM voice stream to look for SITs, fax/modem tones, human speech, and answering machines. CPA also passes information to Cisco IOS(r).
There is a new SIP application type, x-cisco-cpa, for callers to request a CPA operation and for the gateway to relay information to the caller. CPA is supported only on the TDM gateway where one of the call legs is terminated."

...The feature is implemented in DSPs (DSPWare) used for TDM termination. (also it looks like it's supported using SIP now...) the requirement is that you need to be doing the signaling from your cisco whatever (presumably CUCM) directly to the terminating gateway.
no DSPs are used when you send a call through a CUBE. (and its probably safe to say that forcing it to invoke a transcoder so that there IS a DSP wont work)

hopefully that sheds some light on why they're trying to get you to use PRIs, but even if you do it that way and can use the FEATURE you are not going not get reliable results  over VoIP. Unfortunately it seems liek you need to change your provider or accept that this functionality isnt goign to work properly (or at all) even if you get CUCM/UCCE/UCCX to work by looping PRIs at your gateway, modem and fax tones are likely not going to be transmitted well enough over normal VoIP for this feature to work.

..you could spend hours making sure modem/fax pas-through  works well, but doign that for this purpose is dependant on your providers support and seems silly.

-Peter






On Thu, Nov 29, 2012 at 11:43 AM, Matthew Saskin <msaskin at gmail.com> wrote:
> ...and I just read your subject fully.  It's well documented for UCCE.
> Apparently less well documented for UCCX, but the same caveat would 
> probably apply.  The issue is that for SIP outbound, the CUBE is not 
> currently capable of performing CPA.  I don't know enough about the 
> inner mechanisms of the UCCX outbound dialer to comment further - sorry.
>
> Matthew Saskin
> msaskin at gmail.com
> 203-253-9571
>
>
>
>
> On Thu, Nov 29, 2012 at 11:41 AM, Matthew Saskin <msaskin at gmail.com> wrote:
>>
>> It's a known caveat - SIP trunks via CUBE cannot be used for the UCCE 
>> outbound dialer.  This is documented in the SRND, compatibility 
>> matrix, and outbound option config guide.
>>
>> Matthew Saskin
>> msaskin at gmail.com
>> 203-253-9571
>>
>>
>>
>> On Thu, Nov 29, 2012 at 10:54 AM, Haas, Neal <nhaas at co.fresno.ca.us>
>> wrote:
>>>
>>> Is it true that CPA cannot use a SIP trunk for outbound dialing? TAC 
>>> told us we needed to use a PRI for out bound campaigns.
>>>
>>>
>>>
>>> CPA only works it seems  with PRI's using H323.  (I guess)
>>>
>>> The TAC engineers over at cisco are looking into how we can make 
>>> this work  Using  I think they are saying H323 sip dial peers to a PRI.
>>>
>>>
>>>
>>> NOT how we wanted this to work or were told for that matter. Seems 
>>> like they (Cisco) are using old school technology to make this work.
>>>
>>>
>>>
>>> Does anyone use SIP for campaign dialing?
>>>
>>>
>>>
>>>
>>>
>>> Neal Haas
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
>
>
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