[cisco-voip] UCCX call redirect to PSTN fails

[Paul]

If you're getting a "Your call cannot be completed as dialed, please check the..." error then your problem is going to be, more likely than not, a class of service problem. Does the call even reach the gateway on the transfer when you call from the outside? Check with 'deb voice ccsip messages' if using SIP or 'deb isdn q931' if you're using T1 PRI with MGCP or H.323.

Depending on the gateway protocol you're using, you can setup detailed traces for SIP/MGCP/(H.225/H.245) on your cluster, gather appropriate call processing logs using RTMT, and do further analysis using Notepad++ or better yet use TranslatorX.

________________________________
From: Mike <mikeeo at msn.com>
To: cisco-voip at puck.nether.net 
Sent: Thursday, November 29, 2012 4:50 PM
Subject: [cisco-voip] UCCX call redirect to PSTN fails


Hey all,  

I have a odd problem. I have a script that redirects the call the PSTN for on-call purposes and it works fine if you call from an internal line, but an outside line it fails.

I have the CTI triggers and call control group with UCCX_CSS that has long distance and local partitions for PSTN access. 

Which log can I check to see why its failing?

Thanks,
Mike 
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