[cisco-voip] UCCX call redirect to PSTN fails

[Paul]

In that case, you'd best start digging through the MIVR logs on your UCCX box with Notepad++. Set the appropriate trace levels on your UCCX cluster or single server for MIVR and attempt the call again. The MIVR logs are very handy in explaining exactly why it's not succeeding during that step. Make sure to note the time you make the call so you don't have to dig through lines of unrelated debug.


----- Original Message -----
From: Mike <mikeeo at msn.com>
To: 'Paul' <asobihoudai at yahoo.com>; cisco-voip at puck.nether.net
Cc: 
Sent: Thursday, November 29, 2012 5:07 PM
Subject: RE: [cisco-voip] UCCX call redirect to PSTN fails

It doesn't even make it to the gateway immediately goes to the
"unsuccessful" step under redirect.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Paul
Sent: Thursday, November 29, 2012 8:04 PM
To: Mike; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX call redirect to PSTN fails

If you're getting a "Your call cannot be completed as dialed, please check
the..." error then your problem is going to be, more likely than not, a
class of service problem. Does the call even reach the gateway on the
transfer when you call from the outside? Check with 'deb voice ccsip
messages' if using SIP or 'deb isdn q931' if you're using T1 PRI with MGCP
or H.323.

Depending on the gateway protocol you're using, you can setup detailed
traces for SIP/MGCP/(H.225/H.245) on your cluster, gather appropriate call
processing logs using RTMT, and do further analysis using Notepad++ or
better yet use TranslatorX.

________________________________
From: Mike <mikeeo at msn.com>
To: cisco-voip at puck.nether.net 
Sent: Thursday, November 29, 2012 4:50 PM
Subject: [cisco-voip] UCCX call redirect to PSTN fails


Hey all,  

I have a odd problem. I have a script that redirects the call the PSTN for
on-call purposes and it works fine if you call from an internal line, but an
outside line it fails.

I have the CTI triggers and call control group with UCCX_CSS that has long
distance and local partitions for PSTN access. 

Which log can I check to see why its failing?

Thanks,
Mike 
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