[cisco-voip] UCCX call redirect to PSTN fails

[Paul]

Did the MIVR logs tell you this or did you discover this another way?


----- Original Message -----
From: Mike <mikeeo at msn.com>
To: 'Ryan LaFountain (rlafount)' <rlafount at cisco.com>; 'Paul' <asobihoudai at yahoo.com>; cisco-voip at puck.nether.net
Cc: 
Sent: Friday, November 30, 2012 2:21 PM
Subject: RE: [cisco-voip] UCCX call redirect to PSTN fails

Just an FYI for folks that might run into this problem.

I was using local route groups and created a device pool for my gateways and
non-phone devices. The CCX triggers and port group were in this device pool.
Once I specified a local gateway for this device all worked fine.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan LaFountain
(rlafount)
Sent: Friday, November 30, 2012 8:09 AM
To: Mike; 'Paul'; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX call redirect to PSTN fails

Hi Mike, 

The default debugging should be enough to give you an idea of why the
redirect is failing. If you grab the UCCX Engine (MIVR) logs, send them to
me with the time of the call and the calling number (ANI) and I'll help you
take a look. 

Thank you, 

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Email: rlafount at cisco.com
Hours: M - F 9:00am - 5:00pm




On 11/29/12 9:49 PM, "Mike " <mikeeo at msn.com> wrote:

>What debug level? I'm new to 8.x
>
>-----Original Message-----
>From: cisco-voip-bounces at puck.nether.net
>[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Paul
>Sent: Thursday, November 29, 2012 9:32 PM
>To: Mike; cisco-voip at puck.nether.net
>Subject: Re: [cisco-voip] UCCX call redirect to PSTN fails
>
>In that case, you'd best start digging through the MIVR logs on your 
>UCCX box with Notepad++. Set the appropriate trace levels on your UCCX 
>cluster or single server for MIVR and attempt the call again. The MIVR 
>logs are very handy in explaining exactly why it's not succeeding 
>during that step. Make sure to note the time you make the call so you 
>don't have to dig through lines of unrelated debug.
>
>
>----- Original Message -----
>From: Mike <mikeeo at msn.com>
>To: 'Paul' <asobihoudai at yahoo.com>; cisco-voip at puck.nether.net
>Cc: 
>Sent: Thursday, November 29, 2012 5:07 PM
>Subject: RE: [cisco-voip] UCCX call redirect to PSTN fails
>
>It doesn't even make it to the gateway immediately goes to the 
>"unsuccessful" step under redirect.
>
>-----Original Message-----
>From: cisco-voip-bounces at puck.nether.net
>[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Paul
>Sent: Thursday, November 29, 2012 8:04 PM
>To: Mike; cisco-voip at puck.nether.net
>Subject: Re: [cisco-voip] UCCX call redirect to PSTN fails
>
>If you're getting a "Your call cannot be completed as dialed, please 
>check the..." error then your problem is going to be, more likely than 
>not, a class of service problem. Does the call even reach the gateway 
>on the transfer when you call from the outside? Check with 'deb voice 
>ccsip messages' if using SIP or 'deb isdn q931' if you're using T1 PRI 
>with MGCP or H.323.
>
>Depending on the gateway protocol you're using, you can setup detailed 
>traces for SIP/MGCP/(H.225/H.245) on your cluster, gather appropriate 
>call processing logs using RTMT, and do further analysis using 
>Notepad++ or better yet use TranslatorX.
>
>________________________________
>From: Mike <mikeeo at msn.com>
>To: cisco-voip at puck.nether.net
>Sent: Thursday, November 29, 2012 4:50 PM
>Subject: [cisco-voip] UCCX call redirect to PSTN fails
>
>
>Hey all,
>
>I have a odd problem. I have a script that redirects the call the PSTN 
>for on-call purposes and it works fine if you call from an internal 
>line, but an outside line it fails.
>
>I have the CTI triggers and call control group with UCCX_CSS that has 
>long distance and local partitions for PSTN access.
>
>Which log can I check to see why its failing?
>
>Thanks,
>Mike
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