[cisco-voip] Unity connection single inbox

[Jason Aarons (AM)]

The EWS logs via RTMT are plain text and easy to read.  For example http 404 is bad, so is http 5xx.  Also in the Exchange CAS server IIS logging can be enabled to confirm the messages are getting to CAS.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Chris Ward (chrward)
Sent: Thursday, April 04, 2013 9:12 AM
To: Dana Tong; Apple Inc.
Subject: Re: [cisco-voip] Unity connection single inbox



Single inbox doesn't use SMTP (port 25). It posts the message directly using EWS. You can test EWS from the single inbox config pages and I would recommend that you do that. Also, Single Inbox is configured per user, so make sure the user you are testing has the service configured.

+Chris
Unity Connection TME

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dana Tong
Sent: Thursday, April 04, 2013 6:10 AM
To: Apple Inc.
Subject: [cisco-voip] Unity connection single inbox

Hi all,

I'm a bit confused. I had this working in the POC just two weeks ago. And now voicemails are not being delivered to the users email.

The symptoms are:
Calendar integration works. Ie users can read their calendar.
Exchange inbox works. CUC can read out users emails.
Yes there is now a firewall in the middle, which could be an issue. :(
Yes it could be the Exchange server now not relaying the email.

The thing is I have done a utils network capture dest exchange.company.net and all I see is the EWS (https) traffic.
Even when I do a utils network capture port 25 it shows nothing.

I would have thought I would see a transmission to TCP port 25 for SMTP. Even if it was the firewall denying traffic.




Regards,
Dana Tong
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