[cisco-voip] UCCX Abandoned Calls

[Ed Leatherman]

That sounds totally backwards to me.




On Tue, Apr 23, 2013 at 4:35 PM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  All,****
>
> I am not super familiar with historical reporting, but I just learned the
> following and well it makes no sense. Our one customer with UCCX is heavy
> into reporting and noticed that the abandoned calls in Supervisor were not
> matching his HR reports the next day. We open a TAC case and the net result
> I am told is: ** **
>
> “The root of the issue may be that the Abandoned Call Activity report
> only tracks callers who disconnect once they've been assigned to an agent
> but caller disconnects who were not assigned to an agent yet are not
> accounted for.”****
>
> ** **
>
> Does anyone know if this is correct? It seems completely backwards to me.*
> ***
>
> Thanks for any insight.****
>
> ** **
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> voice. 410.252.8830
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>
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> ****
>
> ** **
>
> ** **
>
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-- 
Ed Leatherman
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