[cisco-voip] Automating on call schedules?

[Stephen Welsh]

Are you adverse to writing some code, or just the fun of AXL ;)

How about this approach:

Create some translation rules that sit at the start of the in-bound call path and use the "Routing Rules interface" API (aka CURRI) to re-direct based on the time of day, on-call rota etc.

The good thing about CURRI is the behaviour if your application is off-line, the call just follows the translation pattern after a predefined time-out (only delay is the first failed request). It's a lot simpler than AXL and JTAPI to implement, you just need a simple DB/CSV file to hold your call routing rules/schedule and a single web service (i.e. a ASP page if you are old school) to respond with the destination to redirect the call to.

The CURRI API is documented here:
http://developer.cisco.com/web/curri/home

Also,
There is a new CUCM API (can't say anything as it's not released yet) that's a lot easier than AXL to implement but would allow solve this problem too ;)

If you do for a CURRI (pun intended ;) I'd be keen to find out how you get on...

Thanks

Stephen Welsh
CTO
http://www.unifiedfx.com

[cid:CBBF0493-235C-43D2-A874-9FB3D95AF598 at b2.unifiedfx.com]

On 30 Apr 2013, at 16:15, Erick Wellnitz <ewellnitzvoip at gmail.com<mailto:ewellnitzvoip at gmail.com>>
 wrote:

HI all!

I know on call rotations have been discussed before, mostly with UCCX and either a DB dip or XML.

Short of writing my own AXL code and using cron/task scheduler, is there a decent way of automating this process so I don't have to manually change a dozen remote destinations every week?

Thanks!
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