[cisco-voip] ARC 5.1 - ARC Connect CT server restaring

[Dana Tong]

Hi there,

Arc will need to be able to see and control at least one CTI port to start and stay active.

So I am assuming you have installed a new Arc server and imported the production database?
You will have to ensure you have the CUCM configured with the CTI ports/ route points, and assigned to the application user that is configured on your Arc server in the Cisco TSP.

Excuse my poor description there, but check your TSP configuration, and check the Arc devices against your CTI ports. You can use the phone.exe application from julmar.com to assist in troubleshooting.


Cheers
D


________________________________
From: cisco-voip [cisco-voip-bounces at puck.nether.net] on behalf of gr11 [grccie at gmail.com]
Sent: Saturday, 10 August 2013 4:06 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] ARC 5.1 - ARC Connect CT server restaring

Hi All,

I had installed a trial version of ARC 5.1 premium to replicate an issue in production. But the ARC Connect server keeps shutting down. It starts for few seconds and operator is able to login and it then shuts down and restarts following the same cycle again. The operator is kicked out again.

Any idea?

Thanks.


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