[cisco-voip] 9971 SIP phone - no audio on calls between cluster to PSTN for certain phone numbers

[Erick B.]

I would see that on a SCCP phone to right?  I'll have them check the 9971
(not at the location I am at).


On Mon, Aug 12, 2013 at 2:48 PM, Wes Sisk <wsisk at cisco.com> wrote:

> Watch the phone UI, does audio start before the status line goes to
> connected?
>
> On Aug 12, 2013, at 3:47 PM, Erick B. <erickbee at gmail.com> wrote:
>
> It is an external number (not ours) and audio starts right away so
> possibly. I could verify with SIP debug.
>
>
> On Mon, Aug 12, 2013 at 2:38 PM, Wes Sisk <wsisk at cisco.com> wrote:
>
>> Does the IVR cut through audio before the call goes into the connected
>> state?
>> -Wes
>>
>> On Aug 12, 2013, at 3:22 PM, Erick B. <erickbee at gmail.com> wrote:
>>
>> Hi,
>>
>> Anyone have idea here?
>>
>> Have a system with 2 CUCM clusters.
>>
>> Cluster 1 is CUCM version 8.6.2.22900-9 with SIP CUBE to ITSP
>>
>> Cluster 2 is CUCM version 8.6.2.20000-2
>>
>> ICT between the clusters (Non Gatekeeper controlled).
>>
>> SCCP phones on Cluster 2 can call outbound to numbers over the ICT and
>> out CUBE GW fine. When a 9971 places call to same number, the call connects
>> but no audio is heard.
>> If we put the 9971 on Cluster 1 (no ICT) and same number is called it
>> works fine.
>>
>> I've been over the release notes for 8.62a SU1 to SU3 and not finding
>> anything yet and have recreated the ICT and reset it. The trunk seems to be
>> fine since the SCCP phones work for calling the few numbers the 9971 has
>> trouble with. The 9971 can call most numbers just fine. 9971 is on current
>> firmware version to. Looking for ideas before trying to do SU3 to see if it
>> helps.
>>
>> The number being called is a IVR with menu, etc.
>>
>> _______________________________________________
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>>
>>
>
>
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