[cisco-voip] CP-8831 IP Conference Phone

Wed Aug 14 09:49:32 EDT 2013

Hey Ryan,

Finally got into the ssh of the unit with the debug/cisco123. I have
cisco backbone on this as well, they are trying to replicate my issue
but are running into some of the same obstacles that I have.

They have my logs and there seems to be some issue with the version of
firmware that the system is looking for. Seems the Java methods are
spitting back my version for some reason, but the only version
available it sip8831.9-3-3-5.

I will keep you updated.

Bryant

Heres the console messages.

1121 INF 16:04:53.904751 Aug 13 21:04:53 mtlog: _daisychain_dma.c
332:DMA 26 complete E:00000000 EE:04000000 IP:00000000
 _daisychain_i2c.c 1416:Master DMA complete 3414 0420
 _daisychain_i2c.c 1473:Daisychain_I2CReadVersion() failed: (00)
1122 INF 16:04:53.942599 Aug 13 21:04:53 mtlog: _daisychain_i2c.c
1570:LPS: set MSG_GET_VERSION
1123 INF 16:04:53.942907 Aug 13 21:04:53 mtlog: _daisychain_i2c.c
1336:Master DMA initiate (receive version) 1410
1124 INF 16:04:53.956235 Aug 13 21:04:53 mtlog: _daisychain_dma.c
332:DMA 26 complete E:00000000 EE:04000000 IP:00000000
 _daisychain_i2c.c 1416:Master DMA complete 3414 0420
 _daisychain_i2c.c 1473:Daisychain_I2CReadVersion() failed: (00)
1125 INF 16:04:53.964632 Aug 13 21:04:53 mtlog: _daisychain_i2c.c
1570:LPS: set MSG_GET_VERSION
1126 INF 16:04:53.985141 Aug 13 21:04:53 mtlog: _daisychain_i2c.c
1336:Master DMA initiate (receive version) 1410
1127 INF 16:04:54.004767 Aug 13 21:04:54 mtlog: _daisychain_dma.c
332:DMA 26 complete E:00000000 EE:04000000 IP:00000000
 _daisychain_i2c.c 1416:Master DMA complete 3414 0420
 _daisychain_i2c.c 1473:Daisychain_I2CReadVersion() failed: (53)
SIP8831.9-3-3-5.loads/sip8831.9-3-3-3.loads/English_United_States$Built-In$/
1128 INF 16:04:54.022805 Aug 13 21:04:54 mtlog: _daisychain_cmd.c
243:register cmd: connected (1)
 _daisychain_i2c.c 1570:LPS: set MSG_GET_VERSION
1129 INF 16:04:54.034764 Aug 13 21:04:54 mtlog: _daisychain_i2c.c
1336:Master DMA initiate (receive version) 1410
1130 INF 16:04:54.055719 Aug 13 21:04:54 mtlog: _daisychain_dma.c
332:DMA 26 complete E:00000000 EE:04000000 IP:00000000
 _daisychain_i2c.c 1416:Master DMA complete 3414 0420
 _daisychain_i2c.c 1473:Daisychain_I2CReadVersion() failed: (00)

On Thu, Aug 8, 2013 at 8:14 PM, Ryan Ratliff (rratliff)
<rratliff at cisco.com> wrote:
> I'd start with just the console logs from the web page of the master.  There is also a 'show daisy' command available via SSH (debug/cisco123 is the secondary login) but I think that's just the status, not a debug.
>
> The status line in the Phone Information screen for daisy should say upgrading if it's doing an upgrade on the slave. It may also throw an error code.
>
> -Ryan
>
> On Aug 8, 2013, at 5:54 PM, Bryant Onojeta <onojetathekid at gmail.com>
>  wrote:
>
> I have the daisy chain main power...plugged in to ac...still I am
> getting Link Mode: Configuring forever...May have been upgrading
> firmware and it says not to unplugg...left plugged in for over and
> hour and still same state... no way to check the status of the
> upgrade, download...whatever... I cannot leave it up forever...it's in
> place for testing....Not sure how to check.. factory default or
> what... flash is full???
>
> On Thu, Aug 8, 2013 at 3:54 PM, Ryan Ratliff (rratliff)
> <rratliff at cisco.com> wrote:
>> Your steps are correct.  The fact that the charging station turns the mic on is a bit of a pain out of the box because you have to turn the mic off and then back on to start the pairing (as you noted).
>>
>> There is supposed to be a section in the admin guide but it appears to have gone missing at some point.  I filed CSCui56402 to get that fixed hopefully (it should be visible tomorrow).
>>
>> For the daisy chain it should just work, make sure you have wall power, network, and the DCU on the main unit.  If you are using PoE I suspect the wall power requirement may be big gotcha.  I need to dig up a cable before I can test that here.
>>
>> -Ryan
>>
>> On Aug 8, 2013, at 4:26 PM, Bryant Onojeta <onojetathekid at gmail.com>
>> wrote:
>>
>> I did charge the mic's and the range was high.
>>
>> What i found was that the pairing is:
>> 1.admin setting>wireless mic's>pairing
>> 2.press button til led is solid red, let go ( light will go off)
>> 3. press button til led is solid red and pairing should be complete
>>
>> ....
>>
>> Now i am having issue with the phone linking to another base.
>>
>>
>> On Thu, Aug 8, 2013 at 12:00 PM, Ryan Ratliff (rratliff)
>> <rratliff at cisco.com> wrote:
>>> Did you charge the mics out of the box?
>>>
>>> What is your wireless mic range set to?
>>>
>>> -Ryan
>>>
>>> On Aug 6, 2013, at 1:10 PM, Bryant Onojeta <bonojeta at ingalls.org> wrote:
>>>
>>> Hey,
>>>
>>> Has anyone had an issue with pairing the wireless microphones with the 8831
>>> DCU?
>>> I cannot get the wireless mic's to pair to the DCU, I consistently get
>>> "Microphone 1/2 pairing timeout! Retry?"
>>> any help would be appreciated, opened a TAC case and the engineer said that
>>> he don't have a phone to even lab this scenario up with.
>>> I am running the latest firmware for the 8831on CUCM 8.5.1, phone calls do
>>> work but the just the wireless mic's won't pair.
>>>
>>> Thanks,
>>>
>>> -Bryant
>>>
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
>